CHARLOTTE, N.C. - June 16, 2014 - SignUpGenius was presented with a Silver Stevie® Award in the Customer Service Department of the Year category in The 12th Annual American Business Awards in Chicago on Friday.
The American Business Awards are the nation's premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations - public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word for "crowned," the trophies were presented to winners during a gala banquet on Friday, June 13 at the Fairmont Chicago Millennium Park Hotel. More than 400 nominees and their guests attended. The presentations will be broadcast by the BizTalk Radio Network this week on Tuesday and Friday nights.
More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Customer Service Department of the Year. The SignUpGenius support team was honored for their stellar response to increased company growth in 2013. During the five busiest months of 2013, support tickets increased by 156% while the average response time to tickets decreased by 32%. With a handful of support specialists, SignUpGenius was able to resolve over 60,000 support tickets in 2013. In addition, support staff worked to enhance user experience by creating tutorial videos to answer FAQ's and pointed users to webinars and helpful how-to planning articles on the site.
"We take customer service very seriously at SignUpGenius," says CEO Dan Rutledge. "Helping and empowering people to lead groups is not just our job, it's our passion. I'm so proud of Angel, Teresa, Amy, Kirsten, and Rebecca for their hard work and sacrificial service to our users. I consider it a privilege to work with such a great group of ladies and am excited to have them officially recognized as the best in the business."
Stevie Award winners were selected by more than 240 executives worldwide who participated in the judging process this year. "It's an honor for us to recognize and celebrate such an outstanding class of organizations and individuals," said Michael Gallagher, president and founder of the Stevie Awards. "The judges were especially discerning this year. All of this year's Gold, Silver and Bronze Stevie winners should be proud that the judges recognized their achievements and their ability to express those achievements in a way that captured the judges' hearts and imaginations."
Details about The American Business Awards and the lists of Stevie winners who were announced on June 13 are available at www.StevieAwards.com/ABA.
SignUpGenius simplifies the process of coordinating events and people by providing online sign ups for non-profits, schools, sports, churches, families, colleges, businesses, and organizations. By enabling up to 7 million unique visitors per month to sign up for tasks online, SignUpGenius has done away with the need for paper sign ups, "reply to all" emails, and phone trees. Learn more at www.SignUpGenius.com.
About the Stevie Awards
Stevie Awards are conferred in five programs: The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.