SignUpGenius Welcomes Jooners to the Family
SignUpGenius is growing! We’re excited to announce the purchase of online sign up site Jooners as of Jan. 1, 2016.
It’s true — Jooners customers will now have access to the largest sign up site and the best customer service available. They’re in good company thanks to the more than 10 million people who visited SignUpGenius in October and made us one of the 500 most-trafficked websites in the U.S!
To celebrate all of the good news, we’re offering a great deal: You can purchase your first month of SignUpGenius Pro Silver for $1.99. Hurry — the offer expires at midnight Sunday Nov. 8!
We’re constantly thinking of ways we can serve you better and believe this purchase will give us even more opportunities to do so. Want to read more details about the acquisition? Check out our press release.
Want to introduce your genius friends or a group to SignUpGenius? Send them our Starter Kit.
Posted by Kate White
Posted by Teresa Clark on Fri Nov 6, 2015 5:14 AM EST
Thank you so much for contacting us regarding your Jooners account. We will be happy to help you transition to a Pro account with SignUpGenius. In order to assist you most efficiently, please email our support team and we will be happy to help you transition your login information correctly and get your account set up in the way that works well for you.
You can email the support team by clicking on this link: http://www.signupgenius.com/help I look forward to assisting with your account soon.
Posted by John Petreikis on Wed Nov 4, 2015 7:13 PM EST
I was informed that my Jooners subscription would be honored by SignUpGenius as a Silver Pro membership for the remaining time of my Jooners subscription. I was also told that I could start using that subscription now by logging in using my Jooners log in. When I do that, I can see my unpublished signup I created in Jooners but I do not have the Silver Pro level subscription I was told I would have. Here is the message from Jooners (note last sentence):
"If you have an annual subscription to Jooners, you can continue using your Jooners premium service through December 31, 2015. SignUpGenius will honor your Jooners premium subscription with a complimentary SignUpGenius Pro Silver subscription for the remainder of your Jooners subscription period. You are welcome to transition to SignUpGenius at any time between now and December 31, 2015. Simply create an account at SignUpGenius with the same email that you have been using on your Jooners account, and the Silver Pro membership will be added to your account automatically."
Please activate the Silver Pro features to my account (thebishopsschoolorchestra).
I am also confused as to what my 5 licenses for no ads allows me. Is it 5 signups per year or 5 active signups? I understand that there won't be any inappropriate ads, but I would appreciate to know your definition of inappropriate. Not only are parents receiving signups, children will be given access.
And just to give some feedback on price, If I decide to stay with a Silver Pro membership I will be paying over twice as much as I have been paying. That is very disappointing.
Posted by Teresa Clark on Tue Nov 3, 2015 9:46 AM EST
In regards to not being able to access your current Jooners account, I wanted to clarify that Jooners is maintaining their customer support until 12/31/15. You can contact their support team to determine any issues with not being able to access your current account. I do not have accessibility to your Jooners account information from my desk. I feel certain the support team at Jooners will be able to assist with your account login. Thanks!
Posted by Teresa Clark on Tue Nov 3, 2015 9:19 AM EST
Thanks for writing in regarding your Jooners account. I will be happy to provide any information you need regarding our site and how to maximize the functionality we offer. To clarify, all SignUpGenius users (those using the free version or any level of Pro) have the option to create reports and export their sign up data to Excel. Our Pro Gold and Pro Platinum versions also include the ability to generate a "Volunteer Hours" report. You can generate a tally across several sign ups, or individual sign ups. You can even group hours tracked for sets of people. That way, if you want to know how many hours a family, a class, or a subcommittee served, you can run a report and set it up by the volunteer groupings you choose.
When using the free version of the report, there will not be an automatic tally of your volunteer hours, but you can sort by last name to group items together for a particular volunteer. From there you can manually tally the hours, but all entries for that volunteer would be grouped together for you.
To create a "Sign Up" report, go to SignUpGenius.com and log in. On the left side of your account page, click *Reports*. If I can be of further assistance, please email our support team at http://www.signupgenius.com/help and I'll be happy to assist further!
Posted by Jake McGlothin on Mon Nov 2, 2015 4:02 PM EST
I should also mention that I am currently unable to get into my Jooners account. Not sure why. It says my subscription doesn't exist.
Posted by Jake McGlothin on Mon Nov 2, 2015 3:54 PM EST
One of the things I really like about Jooners is that I can export data about volunteerism. It looks like that is only available via the Gold Membership. Is that correct? It may be difficult for my organization to go from $45/year through Jooners to $25/month. Thank you in advance for your response.
Posted by Teresa Clark on Mon Nov 2, 2015 1:15 PM EST
Thank you for your comments today and I can certainly understand your concern. To clarify, the Jooners website will be available to their users until 12/31/15. During the tranisitional phase, the customer support team at SignUpGenius will be happy to assist with any questions regarding the services we offer. We will also be happy to assist in helping you learn how to create and manage sign ups for your groups. After 12/31/15, any current accounts with Jooners will no longer be accessible. If you have any questions about the features and functionality offered with SignUpGenius, please email our support team and someone from that team will be happy to assist further. http://www.signupgenius.com/help
Posted by Ryan Matyjasik on Mon Nov 2, 2015 12:56 PM EST
How long will the Jooners platform be available after the acquisition? We have gone through great efforts to train and acclimate our parents to that platform and would hate to have to retrain, especially halfway through the school year. I hope we can continue to use Jooners at least through June 2016.
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