General account questionsI can't remember my password! Help me!
How do I change my name, email, or password?
Can't remember your password, eh? Did you try your dog's name? How about your birthday? Oh... I see... you used a good password that no one could guess. Even yourself. Now that's smart. Seriously... it's not a problem. Underneath every login box there is a "Forgot My Password" link that will allow you to email yourself a link to reset your password. If you try that link and it says that you never registered... then you may have mistyped your email address when you signed up. If that's the case, contact our support staff and we'll do our best to track down your login info for you.
If you don't receive any email response from us after using the "Forgot My Password" link, check your spam folder. Still a no? Contact our support team directly and we'll reset your password for you. We won't even laugh if we find out your password is "JustinBieberFan."
Unsubscribe me or I will sue the pants off you!
If you need to change your legal name, you'll have to contact the government and fill out a bunch of forms. I'm afraid we just can't help you with that. Oh, sorry... you meant your name on our site? Well, actually - you can update any of your profile information at any time. Login to the site with your email and password. To change your name or email, click on "My Profile" in the right hand navigation of the My Account page. After you make the change, click "Update Profile" at the bottom of the page. Once you log out, and log back in, the edited name will show in the top right corner of the site.
To change your password, click on "Reset My Password" in the right hand navigation of the My Account page.
Do I have to register for your site to sign up for something?
Easy there, buddy. Believe me when I say that no one wants to see us without pants! Seriously, though... please know that we never send out spam emails and we aren't trying to bother you! If you received an email, it is either because someone you know specifically invited you to a sign up page or possibly someone accidentally mistyped an email address and it went to the wrong person. In either case, we're happy to either remove you from a specific sign up list or to remove you completely from the site. Look for the "Unsubscribe" link at the bottom of the email you received for the quickest way to unsubscribe. Alternately, you can contact our support staff via the form at the right of this page and we'll take care of it for you.
I have two accounts at SignUpGenius. Can I combine them?
You don't trust us, do you? Well, with all the crazy sites out there... we don't blame you. Let us assure you that we NEVER sell or pass on your profile information. Plus we make sure that your email is NEVER publicly displayed on the internet where someone unauthorized could grab it.
But the short answer to your question is…No, we don’t make you register on our site to sign up for something…we leave that decision up to the sign up creator. We offer multiple security options when someone creates a sign up list, and we let the creator choose how they want to handle their group. The default setting when creating a sign up is to NOT require people who sign up to have an account.
However, if you do end up creating an account and you ever change your mind and want to completely delete your information from our system... just contact us and we'll get it done immediately. Honestly... we find that first time users worry the most about creating an account. But after people use our service and realize how helpful it is... we find that people like having accounts because it provides a lot of great extra functionality.
Do you sell or pass on my information in any way?
Two accounts? You always were an over-achiever, weren't you? While we don't yet have the ability to have multiple emails under one account, you can easily merge multiple accounts in a single account and have access to all the data from both in one spot. Login to the account you no longer wish to use and click on "My Profile" in the right hand navigation of the My Account page. Scroll down to "Need to Merge Accounts?" and click the link. Enter the email address for the account you wish to keep, and then choose to have the SECOND account remain after the merge.
Contact our support team if you have any problems and we'll take care of it for you.
No. Nope. No way. Absolutely not. We do not sell or give out our membership information to any third party vendors. We don't like getting spam and we figure none of our members do either!
Questions about signing up for somethingI share an email with my spouse. How do we both sign up?
Help! Why do I see Edit/Swap/Delete buttons next to my sign up?
Awwww. We think it's so sweet that you two lovebirds share everything... even your email address. Well, no worries. You can each sign up using the same account. Use the link to go to the sign up, and choose which slot you wish to sign up for. Next, you'll select "I'm a SignUpGenius Member" and enter your login info. The name on the account will be displayed next to, "You are logged in as:" If you need to display a different name on the sign up slot, check the "Display an alternate name" box and enter the name.
That should get it all handled for you and you can return to spending your time looking deep into each other's eyes and whispering sweet email passwords into each other's ears.
How do I sign up more than one child for activities with one account?
No worries... step back from the ledge! The "Edit/Swap/Delete" buttons are just there so that you can modify your sign up if something changes for you. You are completely signed up!
Those buttons ONLY show up for you... when you are logged into the site. If you want to see what the sign up looks like for other people, then click on the "Logout" button in the upper right hand part of the page. Now, use the link to go to the sign up again. Walaaa. Those buttons are no longer visible because you are not logged in.
If you ever need to change your sign up, just login to the site with the same username and password that you used to sign up, go to the sign up using the link under "Items I've Signed Up For", and your "Edit/Swap/Delete" options are there for you.
My plans changed. How do I edit my sign up or RSVP?
First off - let's just say that if you have multiple kids - you're already so busy and sleep deprived that you hardly have time to read this. We can relate, so we'll try to keep this brief.
Now that we've settled that - I think you'd better get going - one of your kids is trying to see if they can fly like a super hero by jumping off the top of the toilet. Good luck!
I get an error message when I try to sign up! What's the deal?
Well, well, well. So Mr. Busybody with the changing plans is trying to get out of your sign up responsibility, eh? Ok, ok... we'll help you.
If you signed up with an account (using an email and password) - it's pretty easy to edit or change your sign up... go to the homepage of SignUpGenius.com and login with the email and password that you used to sign up or RSVP. This will take you to the My Account page which will show you all the sign ups that you have responded to. Click the link to the sign up and you will be able to edit your RSVP or revise your sign up item. If the sign up is in RSVP format, you will see "My RSVP" at the top of the sign up. On the far right side of that "My RSVP" row you'll see the word "Edit." Click on "Edit" and you can make changes to your RSVP.
If the sign up is a regular sign up format, you will see an "Edit" button underneath the item you signed up for.
If you signed up with your name only, I'm afraid there is no way for us to confirm who you are in order to allow you to edit the information. You will need to contact the sign up creator (using the contact link on the sign up page) and ask that he or she removes you from the sign up.
I signed up with my name only, then created an account, but still can't edit.
I know, I know... you get an email and you take the time to go to this new site called SignUpGenius, choose what you want to sign up for, enter your information... and BAM... your sign up is rejected. What's with that?! Please... before you go all postal and come to our offices with a dull machete... let's see if we can troubleshoot for you.
If your sign up is rejected, you should have received one of a couple error messages.
If you get:
"There is already a SignUpGenius account using the email __________. If you are already a member, you should click on 'I'm a SignUpGenius Member' and login instead of entering your name and email. If you forgot your login password, click here."
This means that you already have a membership account at SignUpGenius. To sign up for something... make sure you select the button "I am a SignUpGenius Member" and login with your email and password. The system will not let you register again as a new user if you are already a member. If you forgot your password, click the password link and you will get a chance to reset your password.
If you get:
"The sign up creator has chosen to restrict who can sign up on this sign up. The email you entered is not on the creator's approved list. If you received a SignUpGenius invite email, make sure you are using the same email address as the one that received the invite. If you continue to have problems signing up, contact the sign up creator about this restriction."
If you get this message, it may be the fault of the sign up creator, not the person trying to sign up. We offer multiple security levels on our sign ups, so that each one can be different. That's a great thing in terms of providing flexibility, but sometimes the sign up creator just gets confused and will use our advanced security setting "Reject sign ups from emails other than the ones in my group," but then not include all the emails of their members in the approved list. So... what can you do? Contact the creator of the sign up and ask them to add your email to their approved group list so that you can finish signing up. If the sign up creator doesn't know how to do that... then they probably should talk to our support team for some help... or at least read through our handy-dandy and occasionally caustic FAQs page.
If you get:
"I'm sorry, but you can not sign up because the creator of the sign up just doesn't like you."
If you get this message, we would be quite surprised... because there is honestly no ability in our system for a sign up creator to say this. But... it sure would be funny if there was.
I'm having trouble signing up from my phone!
Um... can you phrase that in the form of a question? Nevermind... I think I know the issue. You were a little worried about our site initially so you signed up with your name only. Then later you realized how incredibly cool our site is, so you created an account so you can use all our nifty functionality like editing or deleting your sign up. Now you don't understand why that first item you signed up for is not listed in your account for you to see or edit. Sorry for the confusion. Because you didn't have an account when you first signed up, that first record is not associated to you properly. But we can help. Contact us via the support form to the right and we will help get it resolved.
How do I receive my reminders via text message?
Ah, I think know the problem. I'm afraid that our site does not support classic rotary-dial phones or signing up via telegraph. Oh wait... you meant your new smartphone? Well, in theory you should be able to use it. But there are so many different phones and browser versions that we do see occassional issues. For now, please try signing up via a computer if you have problems. We are working to provide better phone integration, so thanks for your patience!
Why do you need my phone number and/or address in order for me to sign up for a slot?
Ah... so Mrs. Fancy-phone would like to start getting as many text messages as her daughter, eh? Not a problem, we can help. You can receive "reminders" for the items that you've signed up for via text message. To do this, login to our site and click on "My Profile" in the right hand navigation on the "My Account" page. Enter your cell phone number and then using the drop down box, select which of the service providers is the one that gauges you each month with an enormous bill. Use the button at the bottom of the screen to update those changes. Next... click on "Email Options" from the right hand navigation. On this page, check the box for receiving text messages and update your settings via the button at the bottom of the page. That's it! You'll start receiving your text messages right away, and you can even read them during dinner while ignoring your daughter.
I need to change my comment from my sign up slot. How can I edit that, or remove my name completely?
No worries, we’re not like that creepy boy in fifth period high school PE who was always bugging you to go out with him. We actually aren’t even the ones asking for your phone number and/or address. If you find this to be a requirement when you are signing up for a slot, it’s because the sign up creator is requesting the information from you. Let us assure you that we NEVER sell or pass on your information. Plus, we make sure that the only information that may be publicly displayed on a sign up is your name and anything you write in the comment field of your sign up slot.
Can you help me find the sign up for Country Day School's Fall Festival?
So you were planning on taking fried chicken to the Gray family for dinner until you found out that Herb's cholesterol is through the roof! Maybe baked chicken is a better option.
Depending on how you signed up on the sign up, there are various ways to edit that sign up slot.
1. If you signed up with an account (using an email and password) - it's pretty easy to edit or change your sign up slot. Log into your account and click on the sign up where the edit is needed. When you get to the sign up, if it is an RSVP sign up, you'll see an "Edit" link near your RSVP towards the top of the sign up on the right hand side. You'll be able to adjust it by clicking that "Edit" link. If the sign up is our standard format, you will see an "Edit" button underneath your name in the slot you signed up for. You can click "Edit" to make a change, or "Delete" to remove your name. After you remove your name, if you want to sign up for a different slot just return to the sign up and start over.
2. If you signed up without an account, you can get to the sign up by following the link provided in your email invite or email from the sign up creator telling you about the sign up. When you get to the sign up, you'll see a button at the top that says, "I need to change my sign up." Click on that and follow the instructions from there.
3. If you signed up without an account and without an email address, you will need to contact the sign up creator to make the change for you.
You should try asking your mom first. They're always really good at finding things, aren't they? As for us, because we have SO many thousands of sign ups on our site at any given time, we are only able to locate individual sign ups if you have the following:
1. The email address of the sign up creator. If you have that email, you can go to our site and click the "Find a Sign Up" tab and enter the creator's email. It will then pull up all of the links to active sign ups that person has created.
2. An email invite to the sign up. If you received an email invite to the sign up, you will see the link to the sign up in the email. Follow that link to the sign up.
3. In addition, if you have received an email invite to a sign up and have an account with us, you can log into your account and view the sign ups you've been invited to.
If you don't have any of these things, you need to contact the sign up creator, school, or organization to request the link. Or, ask your mom. Seriously, she probably knows what it is.
Questions about building a sign up pageHow do I find the RSVP function and should I use it?
How do I set up a potluck so people can tell what they are bringing?
Um, that's two questions so we're going to have to charge extra for the answer. The RSVP format (where every person must RSVP, not just sign up) is available for any one-time events. At Step 3:Dates & Times you'll select the "One-time" option. After you enter the date and time, you'll click "Continue" to advance to Step 4: Slots. At the bottom of this page you'll see "Layout Settings" and here you will select the RSVP format option. The RSVP function is most useful for parties and potlucks where you need to get a headcount of who is coming. For sign ups where people are mainly signing up to do or bring something, stick to our standard sign up format. Got it? Great. Now please leave a quarter on your keyboard and we'll pick it up later.
Can I have a sign up with both volunteer jobs and food? Which type of sign up do I use?
Great question. Because you have to absolutely make sure someone brings the deviled eggs. The ones with the paprika on the top. Yummmmm. We'll pause a second here so you can wipe the drool off your keyboard.
Ready now? Ok - our system works GREAT for potlucks. You can be as specific or as general as you want in your instructions on what people sign up to bring. For example, you can list specific dishes for people to sign up for so that you plan the menu. When you get to Step 4: Slots of the sign up creation wizard, you enter your sign up items specifically like "bread rolls" or "broccoli and cheese dish." However, you can also make your sign up items more generic. Just have people sign up for a "side dish" or "dessert" or "main dish that feeds 8" or something generic.
At Step 5: Settings, under "Public Sign Up Comment" you can call this field "Please enter the name of the dish you are bringing."
When an invitee clicks the sign up button, the next page will have a field where they can enter the specific dish they plan to bring. So if they sign up for "side dish" - they simply enter "deviled eggs."
Yummmm. Oh shoot... more drool on the keyboard. Sorry about that.
What security setting would you recommend for my sign up?
Sounds like a fun event - it's making us hungry. The deal is that you can customize the sign ups in all kinds of ways. When you get to Step 4: Slots in the sign up creation wizard, you can enter both responsibilities and food items for people to sign up for. If your sign up has more than one date on it, and some of the items on your slots list are NOT date specific, you will still have to assign them to a date in order for them to display on your sign up. You could add a date at Step 3: Dates & Times that comes before all other dates on the sign up, and then assign all slots that are NOT date specific to that date. The list of "non date specific" things will show at the very top of the sign up. You can explain in the Step 1: General Details that the items listed on that first date are NOT date specific. Contact our support team if you need further clarification on how to achieve this.
And when you're finished, save some of the meatloaf and spinach casserole for us. Yum.
How do I allow more than one person to sign up for pickled tuna?
Choosing a security setting for your sign up is kind of like being a bouncer for an elite party…except without the muscles and tattoo requirements. You want to choose the right settings so the people who are invited can get in easily but still keep it off limits for party crashers. The default setting on each sign up is to require your users to give their name and email when signing up but not have an account with SignUpGenius. With this information, users can receive reminders and even edit their items. If you think you need to beef up the security, we have a few enhanced options available as well.
Require an Access Code
Reject Sign Ups Outside Group
Why is there only one sign up button showing on my slot for lasagna? I entered "5" for QTY...
Yum... pickled tuna. No wonder you want more than one person to bring it! No problem. In fact, there are actually a couple of ways to do this. The easiest way is to utilize the "# Wanted" feature. When you enter your item, choose a "# Wanted" that is equal to how many people you want to bring the item. The sign up form will keep showing the "sign up" button until the full quantity is reached. You can use this in numerous ways. For example, if you wanted ten 2-liters of soda at your event... you can enter a quantity of ten and then each user can sign up and mark down how many they are going to bring.
Now... some people prefer not to use the "# wanted" quantity and instead like to enter the item multiple times into the sign up form. It essentially works the same way, but it looks a little different on the form. If you enter it more times, it creates more visual slots so that people can visibly see how many items are needed.
Try both ways out and see which you like... then feel free to send us the pickled tuna leftovers!
I added my dates, but they aren't showing up in the preview. Am I going crazy?
Going all out for Italian night, huh? No worries, you'll have plenty of pasta! Our system only diplays one sign up button per slot whether you want 100 pans of lasagna, or 1...this helps keep the sign up page a bit more concise. When someone signs up for this slot, their name will appear along with the sign up button. Once all five lasagnas are accounted for, the button will disappear. There's also a cool display to let people know how many spaces for an item are filled, and how many remain open. Don't forget the garlic bread!
How can I change the order that items are listed on my sign up?
You may in fact be going crazy, but please don't put the blame on us. It's probably your kids' fault. Anyway, if you have entered all your dates in the sign up creation wizard, but don't see them all on the preview screen or the actual live sign up... then you probably have not assigned slots (at Step 4: Slots) to all of your dates.
Log into SignUpGenius.com and click "Edit" beneath your sign up. First, go to Step 3: Dates & Times and make sure all your dates/times are represented. Then click Step 4: Slots. This page shows all the items or slots that you want people to sign up for. The "Show for date time" area shows which dates/times you assigned each slot to. You can click "Edit" next to a slot, and then "Edit Selected" at the top of the page to adjust the assigned dates/times.
How can I send my signup to someone for approval before making it live?
I see... you're a real control freak, eh? Have to have everything perfect? We can relate. Here's the scoop on how our sign ups are ordered. There are two settings that play into the ordering. The first is the Layout Setting. By default, dates are always sorted first and slots second. But you can also choose to have slots sorted first and dates second. To change your setting, log into SignUpGenius.com and click "Edit" beneath your sign up. Go to Step 4: Slots and scroll down until you see "Layout Settings." Click "Update" at the bottom of the page to save any changes.
The second setting that impacts the sorting is the order your sign up slots are listed on the Step 4: Slots page. Use our drag-and-drop capability to re-arrange the slots in the order you prefer. Changes will be instantly reflected on your sign up! One word of caution, though. Many browsers have limits as to how many items you can sort. If you have more than 50 slots you are trying to move around, the web browser may not allow it. If that happens, our support team can alphabetize the list for you if that helps. Just send an email using the form on the right side of the Help page.
Do my group members have to become members of SignUpGenius in order to sign up?
So, you've got to get the Big Kahuna to sign off first, eh? We understand. Right now, we don't have an approval system in place... but you can accomplish this by first bringing your sign up live without sending it to everyone. To do this, enter only your own email and the email of the Big Kahuna when you are bringing the sign up live. After the Big Man (or Big Woman) checks it out and approves, you can then return to the site and enter the rest of the emails for your group and send out the invites to everyone else. Some people like to use this technique all the time... sending it to themselves first... then going back and adding their group once they are confident everything looks good.
To send more invites later, login to the site with your email and password, view your sign up, then click on "Send Invites" in the "Administrator's Toolbar" at the top of the screen. Just make sure that you return to the site and enter the rest of your emails... especially if you chose “Reject sign ups outside group” as your security setting! You can't just email people yourself with this security feature because no one can sign up unless you enter their email into the group associated with that sign up in our system. You can read up on the different security settings to find ways around this.
How do I add my logo or custom image to my sign up page?
At SignUpGenius, we're all about flexibility and customizability! So we let the creator of the sign up make the decision on whether group members have to become members of SignUpGenius, as there are advantages and disadvantages to each option. The default setting on each sign up is to require your users to give their name and email when signing up but NOT have an account with SignUpGenius. With this information, users can receive reminders and even edit their items. Having an account does benefit the user by making it easier if they ever need to modify their item or sign up multiple times - but users can still receive reminders and perform the tasks they need without an account.
When you create a sign up, you have the option of three enhanced security settings. One of the settings is to require membership. Some first time users are worried that we sell or share emails (we absolutely do NOT), so they like to have as little requirements as possible. Usually after people use our site once or twice, they then like to register as a member because it provides a lot of great additional functionality for managing the sign ups.
I left your site for a minute to check out the latest grumpy cat video on You Tube, and now I can't find the sign up I was working on!
Piece of cake. Not literal cake, of course - because no one really eats that stuff anymore except at birthdays and weddings. But it shouldn't be too hard. When you are creating your sign up, you'll have the option at the bottom of Step 2: Themes to load your image, photo, or logo onto any one of our themes.
First, select a theme that has the background colors you would like. Try the "Colors" category for lots of generic options. Then click on "Use my own custom image with the selected theme" to upload your image to our site. Your custom image will be used in place of any image in the theme. We currently allow you to store five uploaded images per account, and images can be used with multiple sign ups.
Still have questions? Contact us at the right and we'll do our best to make sure you... um... can have your cake and eat it too.
What format should my custom image or logo be in?
No need to arch your back so the fur stands on end! Here's how to find that sign up you were working on. Go to our home page (click the little house tab at the top of this page, or go to SignUpGenius.com) and log into the account in which you were creating the sign up. Scroll down your account page until you see "Sign Ups I've Created." The green unpublished icon will be visible with the title of the sign up. Click "Edit" beneath it, and you can pick up where you left off.
Why does my custom image say "Pending"?
For the best quality, please take a Polaroid photo of your logo or image and then fax it to us. We'll then hand draw your image, color it in with markers, scan our drawing, and integrate it on your sign up. Hmmm... actually... that will take us a lot of work and we don't really know how to work our fax machine. Well then, let's do it this way:
If you want to upload your own custom image/logo, you need to use a JPG, GIF, or PNG image. Your image needs to be under 1 mb in size when you upload it, so you may need to resize your image prior to uploading if you have a high resolution image. All images will be resized to 350 pixels wide to fit on your sign up page. If you are using a transparent GIF or PNG, you should size your image at 350 pixels wide or less so that it will not have to be manipulated by our system.
I know I have to wait for my custom image to be approved, but why can't I go to the next step and continue working on my sign up?
For the safety of our users (let's be honest, seeing a photo of Uncle Bob in a bathrobe could hurt anyone's cornea), all uploaded images must be approved prior to being displayed and will be marked as "Pending" in your account until approved. The approval happens once per image to verify that the image does not contain inappropriate content. Approval takes 1-4 hours during business hours and up to 24 hours during nights/weekends. You will be emailed when your image is approved. In the meantime, you can continue with the creation of your sign up and even publish it. Whether the image is approved or not has no affect on whether your sign up is published or not... it only affects whether the image can be displayed publicly on the sign up. As soon as your image is approved, it will appear on your sign up automatically.
You're got that perfect picture to post for Gina's 60th Birthday Bash...the one where she has that crazy look in her eye. You've got to wait for our team to make sure it's not too embarrasing for her and approve it, but you're ready to add all those party details and can't seem to get past Step 2!
You need to select a "Theme" before you can proceed, even if you are using a custom image. The theme choices are above the option to choose your own custom image and will provide the background colors/pattern for your sign up. You can select a background from any category, but you'll have to choose that before you can click "Continue" and move to the next step. Once our team approves your image, Gina's mug will be visible on the sign up.
Questions about emails and invitationsHow can I invite people to my sign up?
How do I import emails from my address book?
Have you considered just walking over to their houses and talking to each person personally like people used to do before all this new fangled technology? Ah... too much work, eh? Well, then there are several other ways you can handle invitations for your sign up. The best way (in terms of using our site's functionality) is to enter the individual email addresses into our site as part of the sign up creation process - and then we will send the email invites for you. After the sign up is published, you can still invite more people by logging in, viewing your sign up, and clicking "Send Invites" on the Administrator's Toolbar at the top of the page.
An alternative to individual emails is to use a listserv or group email alias. A group email alias is a single email address that goes to a whole group (like Teachers@OurSchool.edu where the single address is sent to all teachers at the school). If you do want to use a group email alias on our site, make sure you check the "Group email alias" checkbox in the last step of creating your sign up and enter it in the spot specifically marked for group alias emails to protect your users from getting too many emails.
Finally, if you don't want us to send emails, you have the option to publish the sign up on our site without entering any emails and then handle the invitations yourself. When you complete the publication of your sign up, you will be told the web address of the sign up. You will also be able to retrieve the sign up link at any time by logging into your account, viewing the sign up, and copying the address from your web browser. You can post the link to Facebook, send it through your own email system, or link to the sign up from your website. You can also hire a pilot and have them fly a plane with a banner over the Super Bowl or the White House - although you should probably check with security on that first.
Finally, we have a "Web Button" builder that will help you build a button that points directly to your sign up. To find the button builder, login and click on "Web Buttons" in the right hand navigation of the My Account page. Please note, if you decide to handle invitations yourself, do NOT choose the “Reject sign ups outside group” as your security setting, which requires you to enter emails through our system.
This stupid system won't accept the emails I am entering for my group!
So you don't want to re-type 1500 emails by hand, eh? Sounds like you're kind of lazy. Well, I suppose we can help. How you do this depends a little on how you have your contacts stored, but if you have the emails in any kind of electronic format, you can generally get them in without typing. It's as easy as 1-2-3. Here's how you do it:
2) Next, you need to open that CSV file in a program like Microsoft Excel. Find the column that contains the emails only. That is, it should just say Jerry@Seinfeld.com and not "Jerry Seinfeld" <email@example.com>
3) Lastly, copy/paste the column of emails into our input box. Since our box accepts emails separated by line breaks, this works great for hundreds of emails at a time. We also accept lists separated by commas if you have a list formatted that way.
Can I use a group email alias for my sign up?
Hey there... watch the language and we'll try to help. When you create a sign up, you will see a text box that will allow you to add emails for your group. These emails can either be separated by commas or by line breaks. Keep in mind that you only want the email address to be in the box. That is... you want your list to look something like this:
Not like this:
"Jerry Seinfeld" <firstname.lastname@example.org>
And whatever your event is... you definitely do NOT want to invite Kramer.
Help! I think that my email invites are not going through!
Yes you can... but you should definitely follow the directions and do it correctly or you can cause yourself a lot of headaches. And no one likes headaches, right? Except maybe the people that created Tylenol and Advil... and if that happens to be you, might I kindly suggest you develop a pizza-flavored pill? Anyway - we have designed our system so that when you enter a group email alias in the right spot, our system will flag that address in our database in order to prevent email reminders and notifications intended for an individual to get sent out to the entire group.
So... here's how you do it: when you are creating your sign up and get to the "Invite" tab where you enter your emails... be sure to check the box for "Group email alias" and enter the group address in the separate smaller input box. Additionally, it is very important that you do NOT choose “Reject sign ups outside group” as your security setting. Since our system does not know who is in your group when you use a group email alias, no one will be able to sign up if you reject emails that are not in your group when using a group email alias.
If you are doing an RSVP sign up, you will not be allowed to check "RSVP reminders" and also enter a group email alias. If we allowed this, people that RSVP'd with individual emails would also get duplicate reminders that were being sent to the group account. And what would that cause? Headaches. And there'd be no pizza flavored pill to stop it.
How do I link to my sign up page? What is the URL?
Email can be extremely frustrating these days... particularly for a site like ours. Even though we only send legitimate emails that people want, sometimes virus software and server firewalls still block our emails because of over-aggressive protection. Here is what you should do:
I need to create several sign ups, but I don't want to send out five separate email invites. How can I send one email with all the links to my sign ups?
What? You want people to actually VISIT your sign up page after you create it? Ok, if you insist. You can always use our email invitations to invite people. But if you want to do the inviting yourself, you are welcome to send out the URL to your sign up by sending your own emails, posting a link to Facebook, tweeting it, texting it, or even sending it out by carrier pigeon. When you publish your sign up, you will be told the link to the sign up page on the completion screen. In addition, you can login to our site and find the web address for your sign up at any time. Simply click on "View" underneath the icon for your sign up on your "My Account" page and copy the web address from your web browser.
Just because we like to be super helpful, we also offer a "Web Button" builder that will help you build a button that you can embed in your website. After your sign up is published, you can login to our site and look for the "Web Buttons" link in the right hand navigation on your My Account page.
How do I send more email invites after my sign up is live?
Aww, aren't you nice? We appreciate folks like you who limit your friends' chances of developing carpal tunnel syndrome with all that extra clicking. We have a great feature called a "Web Button" that you can use to create an index page that shows all sign ups created in your account. You can embed the web button into your organization's website, or you can give out the link to the index page through an email or e-newsletter that you send...you can even put it on Facebook or Twitter.
Here's how to create the "Web Button." Log into your account and go to "Web Buttons" under the "My Account" tab. Follow the directions. Once the created button pops up, if you click it, it will take you to the created index page. You can copy the URL in your browser, and this will be the unique link to the index page.
If you add more sign ups to the account, they will be visible on the index page as well. And hey, here's a little pat on the back from us to you. We think you're pretty swell.
Can I send my invite to another group without having to re-enter their email addresses?
I see. You forgot to invite your mom, didn't you? And now she's doing that whole guilt thing where she sweetly says, "Well, if you don't want me to be there, I understand." I'm afraid that you may need a counselor to work through everything completely - but we can at least help you send that extra invite. To add more invites, login to your account on the site. Click "View" beneath your sign up. At the top of the page will be an "Administrator's Toolbar" with a button for "Send Invites" that will allow you to invite more people. Enter the new emails in the box and click update at the bottom of the screen to send additional invites.
Can I send emails to my group other than invitations?
What, you're not interested in a fabulous finger workout that comes from typing 1500 emails in by hand? Good thing we can help. There are a couple of ways you can invite other groups to your sign up.
1. Log into your account and click "Edit" under the sign up. At Step 1: General Details, assign the new group name and click "Update" at the bottom of the screen. Then, click "View Live." At the top of the sign up click "Send Invites" from the Administrator's Toolbar.
2. Another thing you can do is to create a new group by merging any groups you want invited to the sign up into one. The individual groups would remain, but then you would have a new group with all of them included. To merge groups, click "My Groups" under the My Account page. Scroll down to the bottom and you will see "Additional Group Management Tools." Click on the "Merge" link and follow the instructions. Now you can go back to Step 1: General Details in the edit mode, assign this new group to the sign up, and click "Continue" or "Update" at the bottom of the page. Click "View Live" and then "Send Invites" from the Administrator's Toolbar at the top to send invites to this group.
How do I send a thank you note to my volunteers?
Absolutely! Our system is setup to handle many types of emails. There are the initial invites that are sent when you first publish the sign up. Then there are the automatic reminders that the system sends out to people that sign up. In addition, you also have the ability to manually email your group or portions of your group at any time. Login to the site with the username and password that you used to create the sign up. Click "View" beneath your sign up. At the top of the screen is an Administrator's Toolbar that will have a button for "Send Email." Click here and you'll see our really nifty bulk email tool that will let you email everyone in your group that hasn't signed up or everyone that has signed up! Oh... and when you write your email, make sure you use lots of those little emoticons like :) and :0 and use multiple exclamation points after each sentence!!!!!! People love that.
My colleague created a sign up in her account and needs to send it to a group in my account. Can we do this without entering all those emails again?
Aren't you the thoughtful one? Wow. Well, we do have a bulk email tool that will allow you to send mass emails to various groups of people (those that signed up, those that haven't signed up, etc.). It works perfectly for thank you emails. Log in and click "View" beneath your sign up icon. At the top, you will see the Administrator’s Toolbar. Click “Send Email” and you can customize a thank you to send to everyone who helped with your event. And by the way, there's no need to send us a thank you note for creating this site - we prefer cold hard cash and an occasional Reeses peanut butter cup. Thanks.
I entered the wrong email address for someone and now the wrong email is part of my group. How I can fix this?
Aww, that's pretty sweet. You share the same buds. Is it like the cool kids list from high school? I'm probably not on it, am I? Oh, well, some things never change. I'll still help you out. To transfer an email group, log into your account and go to "My Groups" under the "My Account" tab. Scroll down to the bottom of the page and click the "Transfer" link. Select the group(s) to transfer, and check the box to leave a copy of this group in your account. Complete the transfer, and now your colleague will see this group when she logs into her SignUpGenius account and clicks "My Groups" from her account page. Just call me that geeky kid from geometry class who helps everyone with their homework. Sigh.
How can I make sure reminder emails are being sent? Sarah Jo did not show up for her volunteer job and says she didn't get a reminder and forgot all about it.
Hopefully, you didn't figure it out after getting email back from an angry woman named Bertha. Thankfully, it's an easy fix. To edit an email address in a group, log into your account and go to "My Groups" under the "My Account" tab. Click "Edit" next to the group that contains the email you need to change. You will first need to remove the email and then add the correct email in the box at the bottom of the "Edit Group" screen. Make sure you click "Update Group" at the bottom of the page, and your change will be saved. Now, you can let Bertha know she can relax her curlers and settle down. She's off your group list.
Checking up on your peeps, I see....did Sally Jo really forget about her commitment, or did Billy Bob finally ask her out, and she decided to blow off making the soft pretzels?
To check to see if you set up your sign up to send automatic email reminders, log into your account, scroll down the page to "Sign Ups I've Created," and click "Edit" underneath the sign up. Click on Step 5: Settings to view the reminder email setting under the "Miscellaneous Preferences". If you make any changes to this area, just make sure to click the "Update" button at the bottom of the screen to save the modifications.
If you choose to have reminders go out, this will happen automatically. If we receive any notification of bounced emails, we send it to you, the creator. So if you don't receive an email from us reporting a problem, the emails have gone out successfully.
We have no control over "spam" settings, so some of your users may have reminders that end up in their spam folder. Occasionally we also have problems with email providers completely blocking a reminder because they think it's spam (that means it won't even show up in the spam folder). The user would then need to make sure that emails from email@example.com are being allowed through by the email provider.
By the way, word on the street is that Linda Mae saw Sally Jo at Bob's Rib House on the night in question...but you didn't hear that from me.
Questions about editing a sign up pageHow do I edit my signup if I have a date change?
How do I delete a sign up or delete a date from a sign up?
We understand. Your event got rained out... or snowed out... or postponed because of a massive alien invasion. That's no problem. You can edit your dates and sign up slots at any time! Simply login to the site using the username and password that you created your sign up with. From the "My Account" page, you will see a listing of all the sign ups that you have created. Click "Edit" beneath the sign up icon and then Step 3: Dates & Times. If this is a live sign up page and people (or aliens for that matter) have already signed up... it may be tricky to adjust. If you're worried, feel free to contact us for help so that you don't accidentally lose your sign up data when adjusting things.
Can the administrator edit a participant's sign up slot?
Sometimes things need to be deleted. Permanently. Like that photo of you from Jr. High in your parachute pants and argyle sweater that your mom posted to Facebook. I'm afraid you're going to have to handle that one yourself... but we can at least help you with your sign up issues.
You can delete the sign up completely by logging into the site with the email and password that you used to create the sign up and then clicking on "Delete" beneath the name of your sign up on the My Account page. Be careful about this... because delete means it's gone, goodbye, no longer there (and we cannot get it back for you). Consider yourself warned.
You can also click "Edit" beneath your sign up from the My Account page and delete a specific date from your sign up at Step 3: Dates & Times. Be aware that you will lose any data related to people that signed up on that date. At this time, we don't have the ability for old dates to automatically drop off your sign up. But we plan to upgrade and have that feature in the future.
One other thing we will mention (it's our site, so we can keep talking as long as we want) is that you can export your data using our "Custom Report" feature before you do anything. Click the My Account tab and then "Custom Reports." This way you'll at least have a backup copy of your sign up data once you go all crazy and delete everything.
Oh... and... by the way. That's some pretty sweet hair you had in that photo.
How do I remove someone's name from my sign up?
Absolutely! As the administrator, you are all powerful! You can even fly and lift cars with one hand! Um... well, our lawyers say that we need to retract that last statement... but you certainly can edit a participant's sign up slot.
Go to SignUpGenius.com and log into the account in which the sign up was created. Click "View" beneath your sign up icon, and click the "Add/Edit/Delete People" button in the Administrator's Toolbar at the top of the page. This page will give you the ability to edit any of the sign up slots. Unless, of course, you are weakened by Kryptonite.
Can I make my sign up inactive or locked from sign ups?
Hmm. Did Susan forget about Jimmy's dentist appointment when she signed up to help in the fourth grade class again? It puts you in a real pickle doesn't it? Well, we can help with your sign up. To delete someone's name from your sign up, log into your account, scroll down to "Sign Ups I've Created," and click "View" beneath the sign up. At the top of the sign up, you'll see an Administrator's Toolbar where you can click on the "Add/Edit/Delete People" button. You can then check the box(es) next to the signed up names that need to be deleted and click "Delete Selected" at the bottom. Now, to find another parent who wants to keep 35 ten-year-olds under control for a couple hours. Unfortunately, that dilemma is out of our league.
I misspelled the group name on my sign up. How can I fix it?
We do not currently have the ability to make a sign up inactive or to lock it down so that people can't sign up after a certain date. That's definitely something people have mentioned and we agree - that'd be cool. We hope to add both those features in the future. Right now, you can only delete your sign up. Additionally, what a few people have done is change the security setting of their sign up.
As the Admin, you can go to SignUpGenius.com and log into the account in which the sign up was created. Click "Edit" beneath the sign up, and go to Step 5: Settings. At the bottom of this page, click on "Optional Advanced Settings" and choose to require an access code. Enter that code, and click "Update" at the bottom of the page.
This allows you to shut it down and make it so that no one can view the sign up, sign up on it, or edit their sign up (unless you give them the access code :-).
I need to change some of my dates and times on the sign up I created.
Oh, that's embarrassing. Was it something like "Shcool Scolarship Fundraisors" because I've totally done that before? Let me help you out. To make any changes to your group(s), you'll need to login and go to "My Groups" under the "My Account" tab located on the right hand side of your account page. You can then click the "Edit" button next to the group you want to modify. On the next screen, you'll be able to change the name of your group. Remember to click "Update Group" at the bottom of the screen to save any changes.
I wanted one person to bring a pack of 24 napkins to the class party. Why are three people signed up for napkins?
To change dates/times on your sign up, log into your account, click "Edit" under your sign up, and go to Step 3: Dates/Times. You can check the "Edit" box next to the date/time interval you need to change. Then, click the "Edit Selected" button towards the top of the screen. You'll then be taken to a screen where you can change the date or time. Just make sure to click "Update" at the bottom of the screen to save the change. If you need to change additional date/time intervals, you can do that by following this process again.
If you need to change all of the time intervals and they will be the same for all dates, you can do that by clicking the "Edit" box at the top of the orange box in Step 3 to select all dates/times. On the next screen, you will click the "Yes" buttons for the start and/or end times that need to be changed on all dates, make the change to the times to the right, and click "Update" at the bottom of the screen. (Just make sure that you do indeed want to change all of the date/time intervals in the same way if you use this powerful feature).
So, you don't want 24 people to each bring 1 napkin? When you enter the quantity for a slot, you are choosing the number of people you want to allow to sign up for the item. For example, if you want one person to bring 24 napkins, your slot should read "24 pack of napkins" with quantity of one selected. If you choose quantity of 24, you are actually allowing 24 people to sign up for that slot.
To edit your slots, please go to SignUpGenius.com and log in. Scroll down your account page to "Sign Ups I've Created" and click "Edit" beneath your sign up. Go to Step 4: Slots. Click "Edit" next to the slot you need to edit. Then, click "Edit Selected" at the top of the columns. Here you can edit the slot info and then click "Update" to save the changes.
If you already have people signed up on it, this could get tricky. If you have three people signed up to bring napkins, you can't change that quantity to one unless you first delete two people from that sign up slot. The system won't let you reset that quantity to a number less than the number of people signed up. Our support team wil be happy to provide further assistance if you need it...just send them an email.
Questions about administering my sign up pageArrrg! I can't find my created sign up in my account you scurvy dogs!
Can I sign people up myself as an administrator?
We'll help you, but first you're going to have to promise to stop talking like a pirate. If you created a sign up previously and you came back to our site and no longer see it in your account... the reason is probably that you are logged in under a different account than the one you created the sign up with. Try to remember if you used a different email address when you created your sign up originally. If you are already logged in, then click on the "Logout" button in the upper right hand corner of the site. Then try logging in again using the address that you used when creating the sign up. You should see the sign ups right on the My Account page.
If the date(s) on the sign up have passed, then you'll want to click "View Archived Past Sign Ups Also" in the "Sign Ups I've Created" area of your account page.
If this doesn't solve the problem, contact one of the landlubbers on our technical support team and they can assist you further. If you have a link to your sign up (from an email invitation), be sure to include it in your support ticket. If you do discover that you have two accounts at our site, you can always merge them together by logging into our site and clicking on the "My Profile" link in the right hand navigation of the My Account page. You'll find the merge options there. Then you can get back to swabbing the deck.
Can I print my sign up and then sign people up on paper?
Yes...Oh Mighty Administrator! You are all-powerful and can therefore control all those mere mortals that volunteer for you. So to sign up volunteers onto the page yourself, login to the site with the email and password that you used to create the sign up. Then click "View" beneath your sign up. At the top of the screen you will see an "Administrator's Toolbar" with an "Add/Edit/Delete people" button. Click "Sign Someone Up" to add someone to the sign up. Long live the sign up creator!
How do I sign up people that don't have emails?
Paper... you mean people still use that stuff for something besides making cups at Starbucks? Yes, yes. We've got you covered! You can actually combine a physical sign up sheet with the online sign up. Create your online sign up and let people sign up that way. Then when it comes time for your event, login to our site with the username and password you used to create the sign up. Click "View" beneath the sign up icon, and at the top of the sign up page you will see the "Administrator's Toolbar" with a "Print Version" button. Print out your sign up and take it to your meeting or group event. Then bring the paper home and login to our site. Return to your sign up and use the "Add/Edit/Delete People" button on the Administrator's Toolbar to enter the people from the paper back into the system so that the slots are reserved and they receive email reminders! And then finally, if you wouldn't mind, could you bring our team a few lattes?
Can I download or export a list of everyone that signed up?
What?! Some people do not have an email? How do they receive SPAM??? Next you'll be trying to tell us they aren't even on Facebook! Ok, seriously... there might be some people without an email or perhaps situations where you don't know their email. No problem. Simply login to our site with the username and password you used to create the sign up, and click "View" beneath your sign up icon. When the sign up displays, at the top of the screen is an "Administrator's Toolbar." Click the "Add/Edit/Delete People" button and then click "Sign Someone Up" to add a name to the sign up. Even if your sign up Settings page requires an email addresses from your users, as Admin you can sign up a name only.
One more thing... this probably goes without saying... but if the user doesn't have an email... they won't get email reminders. But on the good side, they also won't get requests for help from Nigerian Government Officials.
How can I see who I invited to the sign up? Did I already email my Uncle Earl?
Can you export a list of sign up users? Can monkeys drool?! YES, of course! Have you never dangled a banana in front of them at the zoo? You're missing out. Anyway, we have a handy-dandy utility called "Custom Reports" that lets you build a list of people that have signed up for one or more sign ups and export them to Excel. To check it out, login to the site with your email and password. You'll find the "Custom Reports" link in the right hand navigation of the My Account page.
How am I supposed to see who is in my group? Where are all the names?
I sincerely hope you included Uncle Earl, because the event won't be quite the same without him there. Here's how you check. Login to the site with the email and password that you used to create the sign up. From the "My Account" page, click on the "My Groups" link in the right hand navigation. This will allow you to add/edit/delete people from your group. Keep in mind that this area is independent of the sign ups and will not send invite emails. If you want to send invites, you should login to the site, click "View" beneath your sign up, and click on "Send Invites" in the "Administrator's Toolbar" that you will see at the top of the page. Oh, and please tell Uncle Earl we said hello... and that he owes us five bucks.
How can I tell who has viewed my sign up?
So you're having a little trouble figuring out who owns the email address firstname.lastname@example.org?
When using the "My Groups" page for group management, you will note that the column title next to the email addresses reads, "SignUpGenius Member." When you enter email addresses and create a group, if the email address owner has already created an account in our system, the name the user assigned to the account will appear in this field as our system automatically populates it.
As your group members create accounts on our site, this field will include their names. You cannot manually add names to this page.
One thing that you can do is sort the email addresses alphabetically by clicking the word "Email" in the top left column. This may help you locate specific addresses if necessary. I guess the onecrazylady mystery will have to go unsolved.
If my users don’t have to set up an account, will they be able to update their sign up slots? Will this require more work for me as a sign up creator?
Have you considered hiring a private detective? They're not as expensive as you'd think, and they can snoop around the yards of your members and peek in windows and try to see who's checking out your sign up. But if you find that a lot of your members keep their shades closed... we do provide a Stats page that lets you see who has visited your sign up page. Well... at least as best as we can determine it. The stats page is most useful when we send individual email invites for you and users click the link from this invite to go to your sign up. There are still some cases where we just can't tell because of the way their browser or security software masks who they are. But in general, the stats page should be very helpful. When your stats page says "Unknown" it is because we just don't know exactly who that click was. To see more detail about the "Unknown" click here.
To get to the Stats page, login to the site with the email and password for the account in which the sign up was created. Click "View" beneath your sign up icon. At the top of the screen is an "Administrator's Toolbar." Click the "Reports & Stats" button, and then you can click the "Sign Up Stats" tab. Perhaps while you're checking out your stats page, you'd better close your shades.
How can I tell if my email invites have been sent out to my group members?
So you want us to answer two questions in a row and you’re worried about having to do more work? Why don’t you lean back and put your feet up, while we see if we can make life a bit easier for you and answer both? If users do not create an account but have their email in our system, there are still two ways they can edit their sign up item at a later time. First of all, your users will have the option when they sign up to send themselves an email with an “edit link.” That link will allow them to edit the item they signed up for at any time. They can keep that email in their email program and go back to it if they ever need to edit the item. Secondly, since the user signed up with her email address… if she was to go ahead and create an account with the same email, the user would be able to edit her data. If you do not require email addresses and the user only enters her name – there is nothing she will be able to do to edit her item in the future on her own. She’ll have to contact you to do that for her. Uh oh, sounds like work to me.
Is there a way to remove past dates so that only upcoming dates show on my sign up?
No one’s responded to your invite to help you pack your valuable gnome collection, so you can move out of your parent’s house? That’s weird. If you want to check to make sure the email invites were sent to your group members, you can login to your account, view the sign up and click the “Send Invites” tab in the Administrator’s Toolbar at the top of the sign up. You will see the status of your previous email sends so that you know whether another message is necessary. We bet if you offer to have your mom bake brownies for the group, you’ll get a lot of people to sign up. Those brownies are tasty.
I can't see the phone number, address, or answer to my custom question.
You're one of those people who used to put the big red "X" on every day of your calendar once it was over, weren't you? No, really, we get it. We recognize it's a bit of a pain to scroll through a bunch of past dates to get to openings on a sign up. We're in the process of developing the ability to "hide" past dates in a future upgrade to the site. For now, you can manually go into your sign up and delete those past dates. You might want to create a custom report to have record of those who signed up BEFORE you delete those dates,though.
To delete past dates, log into your account and click on "Custom Reports" on the right side of the screen. Make sure ALL dates on your sign up are included in the date range at the top. Create your report and export to Excel. Then, return to your account page and click "Edit" underneath your sign up. Go to Step 3: Dates & Times. Delete the past dates from your sign up. This will remove the names as well as the dates from the sign up permanently. We know, it's not quite as much fun as using a red Sharpie, but really, what is?
I already have some slots filled on my sign up from people who have offered to help. How do I enter their names before I send the sign up out for more volunteers?
No, it's not time for a new set of bifocals. We just need to direct you to the right spot to see that info. When you request a phone number, address, or answer to a custom question from the people who sign up, you can find that information in the reports and stats for your sign up. To view that, log into your account, click "View" beneath your sign up, and click the "Reports and Stats" button on the Administrator's Toolbar at the top of your sign up.
Make sure the date ranges include all dates on the sign up, and select the sign up for which you want the report. Click on the circle next to "List of Sign Ups for Export to Excel" and "Show All Fields." Click "Create Report" at the bottom, and you'll see the information displayed. You can export it to Excel, and then save that spreadsheet and/or print it.
Can I hide the names of my volunteers on the sign up?
First, you want to take the sign up live but do not send out any invites in the last step of the sign up creation process. Go back to your account page, and scroll down to the bottom until you see "Sign Ups I've Created." Click "View" beneath your sign up. At the top of the sign up you should see the Admin Toolbar. Click "Add/Edit/Delete People," and then click "Sign Someone Up." You will then be able to choose to add "A New Person" or choose someone from the existing group, select the item/slot for the person, and submit the entry. You can then either "Save and Continue" or "Save and Add Another Person."
When you have finished adding people, go back to the Admin Toolbar and click "Send Invites." You will then be able to send email invites to your sign up.
I created a sign up for an event, but I want to transfer it to someone else.
Sure, you can hide their names. We understand...this is a covert operation, and all volunteers must remain anonymous. If you go to SignUpGenius.com and log into your account, you can scroll down to "Sign Ups I've Created" and click "Edit" beneath your sign up.
Go to Step 5: Settings, and in the "Contact Info" box you can check the box next to "Also hide the names from group members." If you check this box, names will not be visible on the sign up....it will say "Already Reserved." Please click the "Update" button at the bottom of the screen to save that change.
As the sign up creator, if you are logged into the site, YOU will be able to see the names.....that's only because you are logged in and the system recognizes you as the creator.
Of course, if you really want to go covert, what would be cooler is to instruct your peeps to use their alias names...008, or maybe Mockingjay? Just don't use Scarface Genius. That one's already taken.
Our Fall Festival has several committee heads. How can I assign them all as Administrators to my sign up?
That's nice. Thanks for letting us know.
Oh....you meant that as a question? Well, sure, we'd be happy to help you out. When you create a sign up, you have the ability to transfer that sign up to someone else if you want them to manage the sign up and receive notifications.
To do this, log into SignUpGenius and go to "Sign Ups I've Created". You will see the "Transfer a Sign up" button in the top right corner of the "Sign Ups I've Created" box. If you transfer the sign up, the recipient will become the "Sign Up Creator" (or Admin). All email notifications will go to the Sign Up Creator (Admin). You can, of course, always share your username/password with another person to allow them to edit the sign up if you want to remain as the Admin on a sign up.
Even better, if you both want to be Admins on the sign up, we have a way for you to do that as well. Check out our SignUpGenius Pro details for more information about having multiple administrators on an account.
If you do not have a need for SignUpGenius Pro, you have the ability to transfer a sign up from the account of one person to another if one person creates it but wants someone else to manage it. To do this, log into SignUpGenius and go to "Sign Ups I've Created". You will see the "Transfer a Sign up" button in the top right corner of the "Sign Ups I've Created" box.
If you transfer the sign up, the recipient will become the "Sign Up Creator" (or Admin). All email notifications will go to the Sign Up Creator (Admin). You can, of course, always share your username/password with another person to allow them to edit the sign up if you want to remain as the Admin on a sign up.
Questions about SignUpGenius FeaturesCan I have more than one sign up administrator?
How long will my sign up stay in my account?
Absolutely! Check out our "Pro" version which allows up to five Admins on one account:
We offer a free 14 day trial to check it out.
Alternately, if one person creates the sign up and you want someone else to manage it going forward... you can transfer the sign up from one account to another at any time. Login to the site and go to the My Account page. Look for the "Transfer Sign Up" button in the "Sign Ups I've Created" area to move the sign up to someone else's account.
One other little trick... sometimes a tech-savvy organization will create an email alias specifically for use with SignUpGenius. For example, a school might create the email address SignUps@MySchool.edu. They can then setup that email address to forward to multiple people and use it as the main address on their account. This way multiple people can get notifications about people signing up on their forms.
Can I attach a document to my sign up?
We'd like to say forever. But it's a little hard to predict how we're going to handle the upcoming global apocalypse when robots rebel and enslave the human race. World-ending-catastrophes aside, we don't currently delete your sign ups from your account. They will stay in there for you to use, duplicate, or revisit at any time in the future. If you don't see an older sign up in your account, scroll down your account page until you see "Sign Ups I've Created." Click the green text that says, "View Archived Past Sign Ups Also."
We do archive the older sign ups in order to make your My Account page easier to navigate. In addition, for security reasons, we have your sign up pages go dormant (hidden from public view) 30 days after the last date of your event. Older sign ups can be re-enabled at any time by adding a current date to the sign up. If we ever did change any of these policies because our management team was overtaken by a group of cyborgs, I'm sure they'd notify you by email.
I love your service, but my group can't have advertisements on the pages!
I see - I bet you want to attach a 60-page rules & regulations document that each volunteer has to read and sign in blood, right? Sounds perfect! Unfortunately, we don't have that file attach function built in quite yet... but you can still make it work by linking to the file from your description area. Load your file to a web server or create it using a free web service like GoogleDocs. When creating your sign up, at Step 1:General Details, insert the link in the descriptive area of your sign up. Look for the little button that looks like a globe with chain links underneath it on the editor toolbar to create the link.
If a user doesn't create an account, can they still swap their slot with other members?
We understand. For some children's groups and religious organizations... advertising is not an option. We currently use an advertising system from Google that does not allow us to see the advertising beforehand. Most of the time, there is no problem and the advertisements are from large national corporations. But we have had a handful of times where an advertisement sneaks through and has been offensive to the group that was signing up. We can try to block those ads as soon as we find out about them.
We have very few problems with ads, but if advertising is a big concern, we do offer a No-Ads subscription service where you can remove the advertising for a small fee. Find the details here.
I selected “Reject sign ups outside group” as my enhanced security setting, but then someone outside my group visited my signup!
Yes and no. How's that for a straightforward answer?
Okay, okay, I'll explain. To initiate a swap, you currently need to have an account. This just means that if a user would like to swap with another user, they register at SignUpGenius with the same email they used to sign up for your item… and then they initiate the swap. Any other users with emails in the system (regardless of whether or not they have created an account) will be available for the swap.
Why is an UNKNOWN person viewing my sign up?
Sorry for any confusion. The “Reject sign ups outside group” setting restricts who can POST to your sign up, not who can VIEW it. Technically, anyone can view your sign up, although since our pages are unlisted on the web, it would be highly unlikely that someone would find it if they weren't sent an invite. If your information is extremely sensitive and you absolutely cannot have people viewing it... then you want to choose the “Require my users to enter an access code to view my sign up” security setting.
Can I duplicate or copy one of my sign ups?
Oh boy... you looked at your "Reports & Stats" page and saw the "Unknown" listing... and now you're freaking out because you think you have some crazy chainsaw yielding sign up stalker. Well, no worries. The "Unknown" listing you see in your sign up stats page is not a person... it is a category. Basically, anyone that we can't specifically identify gets put in there. However, it may in fact be people you know or in fact could even be yourself (a high probability!). Although we're pretty darn smart, we can only identify people in the following scenarios:
1) When any of your group members click directly from one of our own email invites (which contains info about who they are in the link).
There are a number of scenarios where neither of these situations happen - like if a person bookmarks the sign up and then checks it later... or if you yourself go visit your sign up without being logged in (we do not send sign up creators user-specific email links since they often forward those emails)... or if someone clicks from an email that is not specifically from SignUpGenius. In any of those cases, we put those views in Unknown. So rest assured - unless you've been sending email invites out to the local prison, you're probably pretty safe on the whole chainsaw thing.
Can I choose my sign up URL?
We figure if we can clone a sheep these days, we certainly should be able to duplicate a sign up page. No problem. Login to your account, and locate the box titled, "Sign Ups I've Created." If you don't see any sign ups that you created in the past, you'll need to click the green text that says, "View Archived Sign Ups Also." You will see a button at the top right corner of this box that reads, "Duplicate a Sign up." Follow the directions to duplicate. The duplicate copy will NOT include any names in the sign up slots. When you return to your account page, you will see the duplicate sign up under "Sign Ups I've Created." See - I told you duplication wouldn't be too baaaaaad. Get it... sheep? Nevermind.
Can I hide who has signed up on my page?
We knew you were going to ask that. Really, we did. Right now, this is not an option and there are some reasons we have it setup this way.
When we launched the site, we actually had a system that used common words for the sign up URLs. It eventually led to two issues. First, because our site got so big, all the common words were pretty much taken. And secondly, with so many similar URLs, it started to pose a privacy risk, because people could mistype a letter or guess the URL and reach other people's sign ups. So we decided to create the longer random URLS, which is similar to how many sites handle their custom links for security. If we can come up with a better solution in the future, we'll do that for sure.
In the meantime, you can consider using a URL shortening service. These are very common for people that use Twitter or Facebook where long URLS don't fit in the posts. For example, the site www.bit.ly will create a shortened URL to any link you want.
Finally, you may be interested to know that we have a "Web Button" wizard under the My Accounts tab which will create a button that you can put on your own website that will point to your sign up. Some organizations find this works well, because they can easily send people to their own website - which then has the link to all their different sign ups in one place. Thanks for your understanding!
It sure would be nice if people could pay for their item when they sign up.....
Hmmm... are you involved in some kind of covert operation involving renegade government agents and a genetically engineered hamster from Area 51? No? Oh.... you just want to protect the privacy of your users? Ok then. We offer a setting that hides the names of the people that sign up. After someone signs up, it will just say "Already Reserved" on the sign up slot instead of their name. Only the sign up creator (or CIA double-agents embedded in the top levels of our government) will be able to see the people's names if the creator is logged into the site while viewing the sign up.
The Custom Report keeps coming up blank even though people are signed up on my sign up! What is going on?
Don't tell me you have friends who say they'll pay you for something and then never do? Is one of them named, Bill, because I know that guy, too. Well, you can stop Bill right in his tracks with our Payments option.
As a sign up creator, you can accept payments using PayPal or a credit card when a user "signs up." Here's a link to get more information about adding payments to your sign up. After reading that information, if you have any other questions, contact our support team and we'll be glad to help. Take that, Bill!
How can I block my volunteers from signing up for more than one slot?
Didn't you read the fine print that we use an invisible ink for those reports? You have to have a special laser light to make it show up, which we happen to sell for the low, low price of $99.99. Not buying it, huh?
In that case, let me share a couple other reasons why you may have a blank report. After you click "Custom Reports" from the "My Account" tab (or the "Reports & Stats" button on the Admin Toolbar), you need to make sure the date range that is displayed includes all dates on your sign up. If your sign up is not date-specific, you still had to enter a deadline date when you created it. The range needs to extend beyond that deadline date. If you need to find that date, go back to your account page and click "Edit" beneath your sign up. Go to Step 3: Dates & Times.
If your sign up is an RSVP format sign up where the users only indicate whether or not they are planning to attend, and there are no sign up items, then I am afraid you cannot generate a report from this type of sign up. We do hope to add this functionality in a future upgrade to the site.
Ok, I'm off to check out my new laser light. I'm telling you, $99.99 is a steal for one of these things.
Do you have an app for SignUpGenius?
Sometimes a sign up creator wants to keep that overzealous volunteer from over-committing and burning out, or spreading themselves too thin. We do not have the functionality to allow you to restrict a participant/volunteer from signing up for more than one slot on a sign up at this time. However, you can instruct your users in Step 1: General Details to only sign up for one slot. As sign up creator, you can elect to receive email notifications when people sign up, so you will know if a user signs up for more than one slot. At that point you can delete their name from extra slot(s), and send them an email directly from that page letting them know you have removed their additional entries.
Can I track volunteer hours from my sign ups?
So you finally made the switch from a dumb phone to a smart phone? I bet you've got all those apps organized into little groups and everything, don't you? If you could just add our cute lightbulb to the mix, you'd be all set...you'll have to wait just a little bit longer, but our mobile version of SignUpGenius is coming. Stay tuned!
We offer a custom reports feature that allows a sign up creator to export all sign up data to Excel. While our system does not automatically tally volunteer hours for you, once you export the data to Excel, you can sort by last name to group items together for a particular volunteer. From there you would manually need to add the hours up, but at least they would be grouped together for you.
To create a custom report, go to SignUpGenius.com and log in. On the right side of your account page, click "Custom Reports." Make sure the date range includes all dates on your sign up(s). Select the sign up(s) for which you want to collect data, then choose the report, "List of Sign Ups for Export to Excel" and select "All Fields."
OtherThis site is AMAZING! Can I send you money or a gift card or something?
Help! I need more people to help with the concession stand this Saturday, and I cannot change the quantity on my live sign up.
That is so incredibly nice of you to think of us!! We're happy to provide this to you for free and we currently make our money from the advertising. If you'd like to thank us, we'd greatly appreciate you spreading the word to your friends via email, Facebook, twitter, phone, or even telegraph. And make sure you tell us your story on our testimonies page.
For your sign up, you have several jobs where volunteers are needed to sign up for time slots. You have created all those time slots at Step 3: Dates & Times. At Step 4: Slots, you enter jobs to assign to the time slots. If you have a job called, "Concessions" and you need ten volunteers from 8am-10am every Saturday, you'll create that slot:
Title: “Concessions;” Quantity: 10; "Selected Dates" and choose all Saturdays with the 8-10am time slot.
If you realize later that you need more volunteers to help for one particular Saturday, you can go back into edit mode and add another slot at Step 4: Slots. If you want to add five more volunteers, just create a slot with a quantity of 5, use the "Selected Dates" to only choose that one Saturday you need extra help, and assign the slot to that date/time.
If you need to reduce the number of volunteers for a particular date/time, you can “sign up” on slots to keep others from signing up. First, make sure you are logged into SignUpGenius, and from your account page, click on the sign up. At the top of the sign up click “Add/Edit/Delete People” from the Admin Toolbar, and then click “Sign Someone Up.” Enter something like “Full” for the name and sign up for the slots you do not want volunteers to fill.
Our support team will be happy to assist you further. Just send a detailed email, and we can help you with these adjustments.
Questions about SignUpGenius PaymentsCan I collect a payment from someone when they sign up?
Is there a cost associated with using SignUpGenius Payments?
So you think a lot of people want to sign up and pay to see you do your Elvis impersonation again, huh? While we can't guarantee ticket sales, we can help you create a sign up to collect payments. Check out our SignUpGenius Payments functionality and let our support staff know if you have any questions. Thank you...thank you very much. Get it...it's an Elvis imper-...yeah, nevermind.
How do I start accepting payments on my new sign up?
If you own a ferrari you'd like to share with us, we might be persuaded to say, "Nope, not for you." Otherwise, the total fee you will pay to use SignUpGenius Payments is 5% plus $0.50 per transaction. For each payment, PayPal charges an industry-standard credit card fee of 2.9% plus $0.30 per transaction. PayPal's fee is immediately deducted from the money received and the remaining balance is directly deposited into your PayPal account. On a monthly basis, SignUpGenius charges a fee of 2.1% plus $0.20 per transaction for all payments made during the previous month. The SignUpGenius fee is charged to the credit card you provided when you activated SignUpGenius Payments. The combined cost of PayPal's fee and the SignUpGenius fee equals 5% plus $0.50 per transaction. There are no fees charged unless you receive payments and there are no set-up fees to activate.
How do I get paid for the items in the sign up I created?
If you have a cousin named Vinnie, you could send him around to everyone who signs up, and I'm sure they'd be willing to pay whatever he says they owe. If not, too bad for you. Instead, you will need to set up an account at PayPal.com, one of the world's largest online processors. Accounts are free and easy to setup.
After that is complete, you will set up your account in SignUpGenius by clicking HERE. As part of your setvup, you will provide SignUpGenius the email address associated with your PayPal account. You will also need to provide SignUpGenius with a credit card that will be used for the monthly SignUpGenius fees, and you will need to read and agree to the SignUpGenius Terms and Conditions.
Ok, so it's not as interesting as sending your cousin around to all your friends, but in the end, I think they might like our system a little better than Vinnie's.
Will my users be required to have a PayPal account in order to pay?
Oh, you mean, that money wasn't a gift to us for our incredible sign up system that's saved you countless organizational hours? Well, then, after your users make a purchase, the money they've paid (minus the PayPal fee) is deposited directly into your PayPal account. There is typically no delay - although PayPal sometimes does put a short hold on money for new users. Once your money is in your PayPal account, you can access it in several ways: 1) You can make a purchase with it on a site that accepts PayPal 2) You can request a check be mailed to you 3) You can have the money electronically deposited in your bank account. Electronic deposits typically arrive in your bank within about three days. Mailed checks take slightly longer.
I registered for payments, now how do I create a payment sign up?
No. Your users will be able to simply pay through credit card. If your users do happen to have a PayPal account, they will have the option to login for faster checkout.
How do I remove a sign up for a payment item and refund the user?
You will create your sign up in the same manner you would create any sign up with SignUpGenius up until Step 4: Slots. When you get to Step 4: Slots, you will add the title for your slot, the quantity, any comments, what dates/times this slot will be active and then click on the box to the right beneath the Pay $ heading.
You will then be allowed to choose your type of payment - fixed price, multiple price options, or no set price such as a donation. You will then determine whether the payment will be optional or required when an individual signs up, if you are going to show names for the payment slot, and whether reminders will need to be sent.
You will do this multiple times if you would like to add multiple payment slots. When you are done, you can complete Step 5: Settings and you are ready to take your new sign up live.
Where can I go to see the details related to any payments or refunds that have occurred?
So you want a fancy schmancy system that makes your life ultra simple, huh? Done. If a user decides they need to cancel or delete an item they have signed up for, they will need to contact the sign up administrator. The sign up administrator will then need to perform two steps to refund and remove the sign up. First the administrator will need to login to their Paypal account and refund the money through Paypal. This will also refund any SignUpGenius fees back to the administrator for that item. Next, the administrator will need to login to SignUpGenius and delete the user from the sign up using the "Add/Edit/Delete" button in the Administrator's Toolbar.
You think that's helpful...in our next version, we hope to develop a way for your sign up to pour your coffee and put cream and sugar in it, too. Of course, then you would probably want a latte option, wouldn't you?
What do I do if my schedule changes or a user wants to change slots for a paid item?
You're really raking in the dough with your clown college for dogs, aren't you? The best place to find this information is in the Payments Report. This report is found by logging in to your account, clicking on your sign up and then clicking the "Reports/Stats" button at the top of the page in the administrator's toolbar. From here you can run a custom report or click on the tab to the right to go directly to the Payments Report.
This report will give you a summary of the amounts paid online, amounts paid via check or cash, total PayPal fees, total SignUpGenius fees and any amounts that have been refunded. If you have any questions, the bottom of the report will provide you with the details for each transaction.
If you need additional assistance...or you just want to share some of the photos of your students in full makeup...contact our support desk and they will be glad to assist you.
What if I want to create a payment sign up slot for donation amounts or varied contributions?
You can easily move paid users to a new slot if there is a cancellation or change in your schedule. To access this powerful functionality, login and view your sign up and click on the "Add/Edit/Delete people" button in the Admin's toolbar at the top of your sign up. You will notice a column titled "Move" with a box to the right of each sign up. This function will allow you to move one user or many users to a new spot on your sign up quickly.
My items are different prices depending what options the user picks. Can SignUpGenius Payments handle that?
If you want to create a sign up that will handle varied donation amounts you can. You will choose "No Set Price" when creating your payment item. You will then have the option to display a goal amount you hope to raise for this slot, display the amount raised to date for this slot, and input a minimum donation amount. You can make the donation either required at the time of sign up or optional. By making it optional you would allow people to pay in person by either cash or check. And finally, you can choose whether to display the names of those that donate or to keep them hidden and whether or not to send email reminders to those that have donated.
Someone just registered and paid in person. Can I get them onto my sign up so others know the slot is taken?
Absolutely! You will just choose the "Multiple Price Option" when creating your payment sign up slot. Here you will be able to enter different price options depending on the users choice. For example if you were selling t-shirts, you could have a different price for youth sizes, adult sizes and XXL size. The user will be charged based on the option they choose.
How and when am I billed for my SignUpGenius charges relating to payments?
Absolutely. As the administrator of the sign up, you can use the "Add/Edit/Delete People" button in the Admin Toolbar to sign someone up. When you sign someone up for a payment item, you will have indicate if they have paid or not. You can also track whether they paid by check, cash or other.
How do I change or update my credit card that is associated with SignUpGenius Payments?
The creator of the sign up will be billed once a month for any charges relating to payment items. The charges will be billed to the credit card that was entered when registering for SignUpGenius payments. If you would like to see how much has been billed or will be billed you can. You will login to your account and go to My Purchases below the My Account heading on the right side of the page. Here you can see the payment history and any unbilled amounts that will be charged to your credit card.
How do I change or update my PayPal account information related to SIgnUpGenius Payments?
If your credit card has expired or you would like to input a different credit card for your SignUpGenius Payments you will need to login and go to My Purchases beneath the My Accounts heading on the right hand side of the page. Here you will see a yellow button labeled "Update Card Info". If you click this button you can input your new credit card information. When you update the information, billing will automatically occur for any outstanding unbilled amounts.
If you need to change your PayPal account you can click HERE and then go to "Set Up SignUpGenius Payments". On this page you will enter your new PayPal information and click on the orange button "Update PayPal Information".
SignUpGenius.com was developed by the team at Skylark Productions in Charlotte, NC.
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