SignUpGenius Help

Can't remember your password, eh? Did you try your dog's name? How about your birthday? Oh... I see... you used a good password that no one could guess. Even yourself. Now that's smart. Seriously... it's not a problem. Underneath every login box there is a "Forgot My Password" link that will allow you to email yourself a link to reset your password. If you try that link and it says that you never registered... then you may have mistyped your email address when you signed up. If that's the case, contact our support staff and we'll do our best to track down your login info for you. We won't even laugh if we find out your password is "JustinBieberFan."

If you need to change your legal name, you'll have to contact the government and fill out a bunch of forms. I'm afraid we just can't help you with that. Oh, sorry... you meant your name on our site? Well, actually - you can update any of your profile information at any time. Login to the site with your email and password. To change your name and email, click on "My Profile" in the right hand navigation of the "My Account" page. To change your password, click on "Reset My Password" in the right hand navigation of the "My Account" page.

Easy there, buddy. Believe me when I say that no one wants to see us without pants! Seriously, though... please know that we never send out spam emails and we aren't trying to bother you! If you received an email, it is either because someone you know specifically invited you to a sign up page or possibly someone accidentally mistyped an email address and it went to the wrong person. In either case, we're happy to either remove you from a specific sign up list or to remove you completely from the site. Look for the "unsubscribe" link at the bottom of the email you received for the quickest way to unsubscribe. Alternately, you can contact our support staff via the form at the right of this page and we'll take care of it for you. 

You don't trust us, do you? Well, with all the crazy sites out there... we don't blame you. Let us assure you that we NEVER sell or pass on your profile information. Plus we make sure that your email is NEVER publicly displayed on the internet where someone unauthorized could grab it. On top of that, if you ever change your mind and want to completely delete your information from our system... just contact us and we'll get it done immediately. We ask for a minimal amount of information when you create an account... just enough to allow you to manage your data and for us to customize the site to your liking.

That said, we actually don't decide whether or not to require you to sign up. That decision is made by the creator of the sign up list. We offer multiple security options when you create a sign up list and let the creator choose how they want to handle their group. Honestly... we find that first time users worry the most about this. But after people use our service and realize how helpful it is... we find that people like having accounts because it provides a lot of great extra functionality.

Two accounts? You always were an over-achiever, weren't you? While we don't yet have the ability to have multiple emails under one account, you can easily merge multiple accounts in a single account and have access to all the data from both in one spot. Login with one of your accounts and click on "My Profile" in the right hand navigation of the My Account page. The merge account wizard is at the bottom of the page.

No. Nope. No way. Absolutely not. We do not sell or give out our membership information to any third party vendors. We don't like getting spam and we figure none of our members do either!

Awwww. We think it's so sweet that you two lovebirds share everything... even your email address. Perhaps you're experiencing this scenario: the wife has an account with the family email address and her name. Then when the husband wants to sign up for something our system won't let him create his own account with the same email. But if he signs up with the existing account, then her name shows up on the sign up. We have had several users mention this frustration and in the near future we are definitely going to upgrade our system to allow multiple names in an account. In the meantime, there is a pretty simple solution. Just change the name on your account to something like "The Jones Family" or use both your names like "John and Jane Smith." Then if you need to clarify when you sign up for something, put the specific person's name in the comments of the sign up. To change the name for your account... login to our site and click on the "My Profile" link from the My Account page. Additionally, if you are both signing up for something, then just change the "quantity" to 2 for the item you are signing up for. Hopefully these tips will solve the issue for now and you can return to spending your time looking deep into each other's eyes and whispering sweet email passwords into each other's ears.

No worries... step back from the ledge! The EDIT/SWAP/DELETE buttons are just there so that you can modify your sign up if something changes for you. You are completely signed up!

Those buttons ONLY show up for you... when you are logged into the site. If you want to see what the sign up looks like for other people, then click on the "logout" button in the upper right hand part of the page, and then do a REFRESH of the sign up page.  Then if you ever need to change your sign up, you just login to the site with the same username and password that you used to sign up and your EDIT/SWAP/DELETE options are there for you.

First off - let's just say that if you have multiple kids - you're already so busy and sleep deprived that you hardly have time to read this. We can relate, so we'll try to keep this brief.

Currently, our system only allows one name and one email address per account. What you can do, however, is setup your account with a general name like "The Smith Family." Then when you sign up for something, you can enter the specific child's name in the "comment" field of the sign up item. On the sign up form, it will appear like this:

The Smith Family
Timmy Jr.

To change your account name, login to SignUpGenius.com and look for the "My Profile" link in the right hand side of the My Account page. We do have plans to allow multiple names in the near future, so we appreciate your patience.

Now that we've settled that - I think you'd better get going - one of your kids is trying to see if they can fly like a super hero by jumping off the top of the toilet. Good luck!

Well, well, well. So Mr. Busybody with the changing plans is trying to get out of your sign up responsibility, eh? Ok, ok... we'll help you.

If you signed up with an account (using an email and password) - it's pretty easy to edit or change your sign up... go to the homepage of SignUpGenius.com and login with the email and password that you used to sign up or RSVP. This will take you to the "My Account" page which will show you all the sign ups that you have responded to. Click through to the sign up and you will be able to edit your RSVP or revise your sign up item. If the sign up is in RSVP format, you will see your RSVP right at the top of the screen and be able to adjust it. If the sign up is a sign up format, you will see an "edit" button underneath the item you signed up for.

If you signed up with your name only, I'm afraid there is no way for us to confirm who you are in order to allow you to edit the information. You will need to contact the sign up creator (using the contact link on the sign up page) and ask that he or she removes you from the sign up.

I know, I know... you get an email and you take the time to go to this new site called SignUpGenius, choose what you want to sign up for, enter your information... and BAM... your sign up is rejected. What's with that?! Please... before you go all postal and come to our offices with a dull machete... let's see if we can troubleshoot for you.

If your sign up is rejected, you should have received one of a couple error messages.

If you get:

"There is already a member with the email xxxxx. If you are already a member, you should login with your email and password instead of registering. If you forgot your login password, click here."

This means that you already have a membership account at SignUpGenius.  To sign up for something... make sure you select the button "I am a SignUpGenius Member" and login with your email and password.  The system will not let you register again as a new user if you are already a member. If you forgot your password, click the password link and you will get a chance to reset your password.

If you get:

"This is a PRIVATE sign up list and posting is restricted to those who received an official invite email from SignUpGenius.com. If you received an email directly from the creator of the sign up instead of one from SignUpGenius.com, then the creator of the sign up may have made a mistake when setting up the sign up security and should contact our support team immediately. If you did receive an official SignUpGenius invite email, please make sure you are signing up with the same email address where you received the SignUpGenius invite."

If you get this message, it may be the fault of the sign up creator, not the person trying to sign up. We offer multiple security levels on our sign ups, so that each one can be different. That's a great thing in terms of providing flexibility, but sometimes the sign up creator just gets confused and will designate a sign up as PRIVATE, but then not include all the emails of their members in the approved list. So... what can you do? Contact the creator of the sign up and ask them to add your email to their approved group list so that you can finish signing up. If the sign up creator doesn't know how to do that... then they probably should talk to our support team for some help... or at least read through our handy-dandy and occasionally caustic FAQs page.

If you get:

"I'm sorry, but you can not sign up because the creator of the sign up just doesn't like you."

If you get this message, we would be quite surprised... because there is honestly no ability in our system for a sign up creator to say this.  But... it sure would be funny if there was.

Um... can you phrase that in the form of a question? Nevermind... I think I know the issue. You were a little worried about our site initially so you signed up with your name only. Then later you realized how incredibly cool our site is, so you created an account so you can use all our nifty functionality like editing or deleting your sign up. Now you don't understand why that first item you signed up for is not listed in your account for you to see or edit. Sorry for the confusion. Because you didn't have an account when you first signed up, that first record is not associated to you properly. But we can help. Contact us via the support form to the right and we will help get it resolved.

Ah, I think know the problem. I'm afraid that our site does not support classic rotary-dial phones or signing up via telegraph. Oh wait... you meant your new smartphone? Well, in theory you should be able to use it. But there are so many different phones and browser versions that we do see occassional issues. For now, please try signing up via a computer if you have problems. We are working to provide better phone integration, so thanks for your patience! 

Ah... so Mrs. Fancy-phone would like to start getting as many text messages as her daughter, eh? Not a problem, we can help. You can receive "reminders" for the items that you've signed up for via text message. To do this, login to our site and click on "My Profile" in the right hand navigation on the "My Account" page. Enter your cell phone number and then using the drop down box, select which of the service providers is the one that gauges you each month with an enormous bill. Use the button at the bottom of the screen to update those changes. Next... click on "Email Options" from the right hand navigation. On this page, check the box for receiving text messages and update your settings via the button at the bottom of the page. That's it! You'll start receiving your text messages right away, and you can even read them during dinner while ignoring your daughter.  

Um, that's two questions so we're going to have to charge extra for the answer. When you create your sign up, you will be asked what type of sign up you are building. The different "types" try to make the setup a little easier by having help text that better fits the type of sign up you are creating... but they are nearly identical and you can pretty much use any of them to create your sign up.  If you aren't sure, choose the "People or Volunteer" sign up. The RSVP format (where every person must RSVP, not just sign up) is available on any of the types, but only for one-time events. So when you get to the date/time screen, choose "one time event" if you want the RSVP functionality available. Got it? Great. Now please leave a quarter on your keyboard and we'll pick it up later.

Sounds like a fun event - it's making us hungry. The deal is that you can customize the sign ups in all kinds of ways. Although our creation wizard asks you to choose a food or volunteer type of sign up for simplicity... you can easily do both on the same sign up.  Just choose the "people or volunteer" type of sign up and then include your food items on the "People Needed" screen right next to your volunteer slots. And when you're finished, save some of the meatloaf and spinach casserole for us. Yum.

Great question. Because you have to absolutely make sure someone brings the devilled eggs. The ones with the paprika on the top. Yummmmm. We'll pause a second here so you can wipe the drool off your keyboard.

Ready now? Ok - our system works GREAT for potlucks. You can be as specific or as general as you want in your instructions on what people sign up to bring. For example, you can list specific dishes for people to sign up for so that you plan the menu. When you get to tab 4 of the sign up creation wizard, you enter your sign up items specifically like "bread rolls" or "broccoli and cheese dish."  However, you can also make your sign up items more generic. Just have people sign up for a "side dish" or "dessert" or "main dish that feeds 8" or something generic. There is a COMMENTS field for each sign up item that will let the user type the specifics. So when they sign up for "side dish" - they simply enter "devilled eggs" in the comments field! Yummmm. Oh shoot... more drool on the keyboard. Sorry about that.

There are four different security settings and each has its own advantages and disadvantages.  

In general, we recommend PUBLIC WITH EMAIL. This setting allows anyone to sign up... so you can invite as many people as you want. PUBLIC WITH EMAIL requires that people create a very simple account and enter their email in order to sign up for something. This way sign up creators can be assured that their users will get email reminders, can mange their information, and the creator can fully utilize our bulk email tools. 

PUBLIC ANONYMOUS allows anyone to sign up and does not require users to create accounts. Instead, it offers users the option to create an account or just enter their name when they sign up. Some people like this option as you don't force your users to enter anything but their name. The downside to this is that it can be harder to manage the sign up if people are not creating SignUpGenius accounts, because they will not get email reminders, can't update their information themselves, and the sign up creator won't have a contact email for them.

PRIVATE GROUP: A private group sign up has the added security that it restricts who can sign up on your sign up to an approved list of emails that you enter. It typically works best for small groups when you are sure you know the emails of everyone in your group. It can be frustrating for larger groups because people will be prevented from signing up if you don't have their exact email in your approved list. The private group requires simple accounts for signing up.

PASSWORD PROTECTED:  This setting has a blend of security and flexibility.  It is the most secure, because an additional password is required to even SEE the sign up.  Once the password is entered correctly, the user has the option to either create an account or just enter their name.  The downsides are that the extra password does cause some confusion with users who aren't real tech-savvy.  Additionally, since it doesn't REQUIRE that your users create membership accounts, you will not be able to utilize all of our functionality since not all users may have their emails in the system.

Yum... pickled tuna.  No wonder you want more than one person to bring it!  No problem.  In fact, there are actually a couple ways to do this.  The easiest way, is to utilize the QUANTITY feature.  When you enter your item, choose a "Quantity" that is equal to how many people you want to bring the item. The sign up form will keep showing the "sign up" button until the full quantity is reached.  You can use this in numerous ways.  For example, if you wanted ten 2-liters of soda at your event... you can enter a quantity of ten and then each user can sign up and mark down how many they are going to bring.

You might be confused if you are the first person to sign up for the item and then you notice that the sign up button is no longer showing even though more quantity is needed.  No worries... this is only because you have already signed up and the system knows who you are.  We don't show you the sign up button, since you are already signed up!  Now, if you decided you want to bring more, simply EDIT your item and change the quantity.  Other users will still see the sign up button until the quantity is reached. If you don't believe us (have we ever lied to you before?) then you can click on the "logout" button at the top right of the screen and refresh the page to see what the sign up looks like for other people.

Now... some people prefer not to use the quantity feature and instead like to enter the item multiple times into the sign up form. It essentially works the same way, but it looks a little different on the form.  If you enter it more times, it creates more visual slots so that people can visibly see how many items are needed.

Try both ways out and see which you like... then feel free to send us the pickled tuna leftovers!

You may in fact be going crazy, but please don't put the blame on us. It's probably your kids' fault. Anyway, if you have entered all your dates in the sign up creation wizard, but don't see them all on the preview screen or the actual live sign up... then you probably have not associated the dates to the sign up slots properly.

Login and edit your sign up. Tab 3 of the configuration screens shows all your dates/times. First make sure all your dates/times are represented. Then click to tab 4. Tab 4 shows all the items or slots that you want people to sign up for. The "show for date time" is critical because it determines which dates (from the previous tab) you need sign up items on. EDIT your sign up items on tab 4 to make sure the "missing" date is assigned in the "show for date time" area.

We know this can be a little confusing... so if it doesn't make sense, we recommend that you watch the tutorial video on tab 4 of the sign up creation wizard as it provides a better explanation.

I see... you're a real control freak, eh? Have to have everything perfect? We can relate. Here's the scoop on how our sign ups are ordered. Dates are always sorted chronologically. I'm afraid that if you're from a rare jungle tribal culture where you like to think of time backwards, you're out of luck for now -- but congrats to you for figuring out how to get internet out in the jungle. Now, after the dates are ordered, the sign up slots or items that are listed on those dates can be sorted in two ways. The default method is alphabetically, but they can also be sorted in the order that you entered them into our system. When you are in the sign up configuration wizard, you will see the ordering option at the bottom of tab 4.  

So, you've got to get the Big Kahuna to sign off first, eh?  We understand.  Right now, we don't have an approval system in place... but you can accomplish this by first bringing your sign up live without sending it to everyone.  To do this, enter only your own email and the email of the Big Kahuna when you are bringing the sign up live.  After the Big Man (or Big Woman) checks it out and approves, you can then return to the site and enter the rest of the emails for your group and send out the invites to everyone else.  Some people like to use this technique all the time... sending it to themselves first... then going back and adding their group once they are confident everything looks good.  To send more invites later, login to the site with your email and password, view your sign up, then click on "Send Invites" in the "Administrator's Toolbar" at the top of the screen. 

Just make sure that you return to the site and enter the rest of your emails... especially if you chose PRIVATE GROUP!  You can't just email people yourself with a private group because no one can sign up with a private group unless you enter their email in to our system.  You can read up on the different security types to find ways around this.  

At SignUpGenius, we're all about flexibility and customizability! So we let the creator of the sign up make the decision on whether group members have to become members of SignUpGenius, as there are advantages and disadvantages to each option.

When you create a sign up, you have the option of four different security settings. Two of them do NOT require membership and allow people to only enter their names when they sign up. Two of the options do require site membership and require users to enter their name, email, and a password. Some first time users are worried that we sell or share emails (we absolutely do NOT) so they like to have as little requirements as possible. Usually after people use our site once or twice, they then like to require membership/emails because it provides a lot of great additional functionality for managing the sign up.

Here's the breakdown of security options and their relationship to membership:

• PUBLIC ANONYMOUS: Anyone can view and sign up. Email/membership is not required.
• PUBLIC WITH EMAIL: Anyone can view, but sign up requires a valid email/membership.
• PRIVATE GROUP: Only those in your approved group can sign up. Email/membership is required.
• PRIVATE PASSWORD: Access is restricted to those that enter the password, but email/membership is not required.

The security options for your sign up are on the last tab of the configuration screens prior to viewing it live. There are helpful tips at the right of that page with more details on each of the security settings and the advantages/disadvantages of each.

Piece of cake. Not literal cake, of course - because no one really eats that stuff anymore except at birthdays and weddings. But it shouldn't be too hard. When you are creating your sign up, you'll have the option at the bottom of the "themes" screen to load your image, photo, or logo onto any one of our themes.

First select a theme that has the background colors you would like. Try the "Colors" category for lots of generic options. Then click on "Use my own custom image with the selected theme" to upload your image to our site. Your custom image will be used in place of any image in the theme. We currently allow you to store 5 uploaded images per account and images can be used with multiple sign ups.

Still have questions? Contact us at the right and we'll do our best to make sure you... um... can have your cake and eat it too.

For the best quality, please take a Polaroid photo of your logo or image and then fax it to us. We'll then hand draw your image, color it in with markers, scan our drawing and then integrate it on your sign up. Hmmm... actually... that will take us a lot of work and we don't really know how to work our fax machine. Well then, let's do it this way: 

If you want to upload your own custom image/logo, you need to use a JPG, GIF, or PNG image. Your image needs to be under 1 mb in size when you upload it, so you may need to resize your image prior to uploading if you have a high resolution image. All images will be resized to 350 pixels wide to fit on your sign up page. If you are using a transparent GIF or PNG, you should size your image at 350 pixels wide or less so that it will not have to be manipulated by our system.

For the safety of our users, all uploaded images must be approved prior to being displayed and will be marked as "pending" in your account until approved. The approval happens once per image to verify that the image does not contain inappropriate content. Approval takes 1-4 hours during business hours and up to 24 hours during nights/weekends. You will be emailed when your image is approved. In the meantime, you can continue with the creation of your sign up and even publish it. Whether the image is approved or not has no affect on whether your sign up is published or not... it only affects whether the image can be displayed publically on the sign up. As soon as your image is approved, it will appear on your sign up automatically.

Have you considered just walking over to their houses and talking to each person personally like people used to do before all this new fangled technology? Ah... too much work, eh? Well, then there are several other ways you can handle invitations for your sign up. The best way (in terms of using our site's functionality) is to enter the individual email addresses into our site as part of the sign up creation process - and then we will send the email invites for you.  After the sign up is published, you can still invite more people by logging in and viewing your sign up and clicking on "send invites" in the administrator's toolbar at the top of the page.

An alternative to individual emails is to use a listserv or group email alias. A group email alias is a single email address that goes to a whole group (like Teachers@OurSchool.edu where the single address is sent to all teachers at the school). If you do want to use a group email alias on our site, make sure you check the "group email alias" checkbox and enter it in the spot specifically marked for group alias emails to protect your users from getting too many emails.

Finally, if you don't want us to send emails - you have the option to publish the sign up on our site without entering any emails and then handle the invitations yourself. When you complete the publication of your sign up, you will be told the web address of the sign up. You will also be able to retrieve the sign up link at any time by logging into our site and viewing the sign up and copying the address from your web browser. You can post the link to Facebook, send it through your own email system, or link to the sign up from your website. You can also hire a pilot and have them fly a plane with a banner over the Super Bowl or the White House - although you should probably check with security on that first. 

Finally, we have a "button builder" that will help you build a button that points directly to your sign up. To find the button builder, login and click on "web buttons" in the right hand navigation of the My Account page. Please note, if you decide to handle invitations yourself, do NOT choose the "Private Group" setting, which requires you to enter emails through our system. 

So you don't want to re-type 1500 emails by hand, eh? Sounds like you're kind of lazy. Well, I suppose we can help. How you do this depends a little on how you have your contacts stored.  Right now, we have a text box that allows you to type or cut/paste lists of emails into the system. Usually we tell people to export their contacts into something like Excel... and then cut/paste the email column into our system. The emails can either be separated by commas or line breaks, so this usually works.   Keep in mind that you want only the email address to be in the box.

I.e. you want it to be:  
Jerry@Seinfeld.com and not "Jerry Seinfeld" <Jerry@Seinfeld.com>.  

If you need further assistance, you can contact our tech support and we can help you get your emails into the system.  If you already have a group email alias... check out the answer to that question too. Unless it's also too much work to scroll down the page. Geez.

Hey there... watch the language and we'll try to help.  When you create a sign up, you will see a text box that will allow you to add emails for your group.  These emails can either be separated by commas or by line breaks.  Keep in mind that you only want the email address to be in the box.  That is... you want your list to look something like this:

Jerry@Seinfeld.com, Elaine@Seinfeld.com

Not like this:

"Jerry Seinfeld" <jerry@seinfeld.com> , "Elaine Bennes" <elaine@seinfeld.com>

And whatever your event is... you definitely do NOT want to invite Kramer.

Yes you can... but you should definitely follow the directions and do it correctly or you can cause yourself a lot of headaches.  And no one likes headaches, right? Except maybe the people that created Tylenol and Advil... and if that happens to be you, might I kindly suggest you develop a pizza-flavored pill? Anyway - we have designed our system so that when you enter a group email alias in the right spot, our system will flag that address in our database in order to prevent email reminders and notifications intended for an individual to get sent out to the entire group. 

So... here's how you do it:  when you are creating your sign up and get to the "Members & Sign Ups" tab where you enter your emails... be sure to check the box for "group email alias" and enter the group address in the separate smaller input box. Additionally, it is very important that you choose PUBLIC WITH EMAIL for the security setting. This will make sure that anyone can sign up without being in our system first and that you'll capture the individual addresses of the people that sign up.

If you are doing an RSVP sign up, you will not be allowed to check "RSVP reminders" and also enter a group email alias. If we allowed this, people that RSVP'd with individual emails would also get duplicate reminders that were being sent to the group account. And what would that cause? Headaches. And there'd be no pizza flavored pill to stop it.

Email can be extremely frustrating these days... particularly for a site like ours.  Even though we only send legitimate emails that people want, sometimes virus software and server firewalls still block our emails because of over-aggressive protection.  Here is what you should do:

1. Verify that you have the correct email addresses in your group.  To do this, login to the site and click on "My Groups" from the right hand navigation on the "My Account" page.
    
2. Have your users check and see if the message was accidentally diverted into their JUNK email folder.  Most email programs will let you "white list" an email address so that it won't get sent to JUNK.  All our emails come from either "support" or "info" at the web address of our site.
    
3. Check and see if all the emails you are having problem with are from the same source.  For example, if everyone that is not receiving the email is from a specific company... then that company may be blocking our emails with an over-aggressive firewall. You can then put in a request to the IT department to make sure that SignUpGenius.com emails are allowed through.
    
4. If you need further help, fill out the tech support form and tell us the emails that seem to be having the problem so that we can investigate it.

What? You want people to actually VISIT your sign up page after you create it? Ok, if you insist. You can always use our email invitations to invite people. But if you want to do the inviting yourself, you are welcome to send out the URL to your sign up by sending your own emails, posting a link to Facebook, tweeting it, texting it, or even sending it out by carrier pigeon. When you publish your sign up, you will be told the link to the sign up page on the completion screen. In addition, you can login to our site and find the web address for your sign up at any time. Simply click on "view" underneath the icon for your sign up on your "My Account" page and copy the web address from your web browser.

Just because we like to be super helpful, we also offer a "web button builder" that will help you build a button that you can embed in your website. After your sign up is published, you can login to our site and look for the "Web Buttons" link in the right hand navigation. 

I see. You forgot to invite your mom, didn't you? And now she's doing that whole guilt thing where she sweetly says, "Well, if you don't want me to be there, I understand." I'm afraid that you may need a counselor to work through everything completely - but we can at least help you send that extra invite. To add more invites, login to the site with the username and password that you used to create the sign up. Then view your sign up. At the top of the page will be an "Administrator's Toolbar" with a button for "Send Invites" that will allow you to invite more people. Enter the new emails in the box and click update at the bottom of the screen to send additional invites.

Absolutely! Our system is setup to handle many types of emails. There are the initial invites that are sent when you first publish the sign up. Then there are the automatic reminders that the system sends out to people that sign up. In addition, you also have the ability to manually email your group or portions of your group at any time. Login to the site with the username and password that you used to create the sign up. Then view your sign up.  At the top of the screen is an "Administrator's Toolbar" that will have a button for "Send Email."  Click here and you'll see our really nifty bulk email tool that will let you email everyone in your group that hasn't signed up or everyone that has signed up! Oh... and when you write your email, make sure you use lots of those little emoticons like :) and :0 and use multiple exclamation points after each sentence!!!!!! People love that.

Aren't you the thoughtful one? Wow. Well, we do have a bulk email tool that will allow you to send mass emails to various groups of people (those that signed up, those that haven't signed up, etc.). It works perfectly for thank-you emails. Log in and click on your sign up. At the top, you will see the Administrator’s Toolbar. Click “SEND EMAIL” and you can customize a thank you to send to everyone who helped with your event. And by the way, there's no need to send us a thank you note for creating this site - we prefer cold hard cash and an occasional Reeses peanut butter cup. Thanks.

We understand. Your event got rained out... or snowed out... or postponed because of a massive alien invasion. That's no problem. You can edit your dates and sign up slots at any time! Simply login to the site using the username and password that you created your sign up with. From the "My Account" page, you will see a listing of all the sign ups that you have created. Click on "edit" next to the name of your sign up and you will be taken back to the configuration screens. If this is a live sign up page and people (or aliens for that matter) have already signed up... it may be tricky to adjust. If you're worried, feel free to contact us for help so that you don't accidentally lose your sign up data when adjusting things.

Sometimes things need to be deleted. Permanently. Like that photo of you from Jr. High in your parachute pants and argyle sweater that your mom posted to Facebook. I'm afraid you're going to have to handle that one yourself... but we can at least help you with your sign up issues.

You can delete the sign up completely by logging into the site with the email and password that you used to create the sign up and then clicking on "delete" next to the name of your sign up on the My Account page. Be careful about this... because delete means it's gone, goodbye, no longer there. Consider yourself warned.

You can also "edit" your sign up from the My Account page and delete a specific date from your sign up. Be aware that you will lose any data related to people that signed up on that date. At this time, we don't have the ability for old dates to automatically drop off your sign up.  But we plan to upgrade and have that feature in the future.

One other thing we will mention (it's our site, so we can keep talking as long as we want) is that you can export your data using our "custom report" feature. This way you'll at least have a backup copy of your sign up data once you go all crazy and delete everything.

Oh... and... by the way. That's some pretty sweet hair you had in that photo.

Ok, you caught us. Our site isn't perfect yet. We are working on an "edit" feature, but for now the way to revise someone's sign up slot is to delete them from the sign up and then add them back to the sign up with the changes. Thanks for your patience as we upgrade, and we apologize for the extra step this requires right now.

We do not currently have the ability to make a sign up inactive or to lock it down so that people can't sign up after a certain date. That's definitely something people have mentioned and we agree - that'd be cool. We hope to add both those features in the future. Right now, you can only delete your sign up.  Additionally, what a few people have done is change the security setting of their sign up to a PASSWORD PROTECTED sign up (without telling anyone the password). This allows them to shut it down and make it so that no one can see it, sign up, or edit their sign up.

We'll help you, but first you're going to have to promise to stop talking like a pirate. If you created a sign up previously and you came back to our site and no longer see it in your account... the reason is probably that you are logged in under a different account than the one you created the sign up with. Try to remember if you used a different email address when you created your sign up originally. If you are already logged in, then click on the "Logout" button in the upper right hand corner of the site. Then try logging in again using the address that you used when creating the sign up. You should see the sign ups right on the My Account page.

If this doesn't solve the problem, contact one of the landlubbers on our technical support team and they can assist you further. If you have a link to your sign up (from an email invitation), be sure to include it in your support ticket. If you do discover that you have two accounts at our site, you can always merge them together by logging into our site and clicking on the "My Profile" link in the right hand navigation of the My Account page. You'll find the merge options there. Then you can get back to swabbing the deck.

Yes.. oh mighty administrator! You are all-powerful and can therefore control all those mere mortals that volunteer for you! So to sign up volunteers onto the page yourself, login to the site with the email and password that you used to create the sign up. Then view your sign up. At the top of the screen you will see an "Administrator's Toolbar" with buttons that will allow you to add or delete people to your sign up page. Long live the sign up creator!

Paper... you mean people still use that stuff for something besides making cups at Starbucks? Yes, yes. We've got you covered! You can actually combine a physical sign up sheet with the online sign up. Create your online sign up and let people sign up that way. Then when it comes time for your event, login to our site with the username and password you used to create the sign up.  View the sign up and at the top of the page you will see an "Administrator's Toolbar" with a "Printable Version" button.  Print out your sign up and take it to your meeting or group event. Then bring the paper home and login to our site. Return to your sign up and use that "Administrator's Toolbar" to enter the people from the paper back into the system so that the slots are reserved and they receive email reminders! And then finally, if you wouldn't mind, could you bring our team a few lattes?

What?!  Some people do not have an email? How do they receive SPAM??? Next you'll be trying to tell us they aren't even on Facebook! Ok, seriously... there might be some people without an email or perhaps situations where you don't know their email.  No problem. Simply login to our site and view your sign up.   At the top of the screen is an "Administrator's Toolbar" that will give you an option to either "Sign People Up" or "Manage RSVPs." And, um, this probably goes without saying... but if the user doesn't have an email... they won't get email reminders.  But on the good side, they also won't get requests for help from Nigerian Government Officials.

Can you export a list of sign up users?  Can monkeys drool?! YES, of course! Have you never dangled a banana in front of them at the zoo? You're missing out. Anyway, we have a handy-dandy utility called "custom reports" that lets you build a list of people that have signed up for one or more sign ups and export them to Excel. To check it out, login to the site with your email and password.  You'll find the "Custom Reports" link in the right hand navigation of the "My Account" page. 

I sincerely hope you included Uncle Earl, because the event won't be quite the same without him there. Here's how you check.  Login to the site with the email and password that you used to create the sign up. From the "My Account" page, click on the "My Groups" link in the right hand navigation.  This will allow you to add/edit/delete people from your group.  Keep in mind that this area is independent of the sign ups and will not send invite emails.  If you want to send invites, you should login to the site, view your sign up, and click on "Send Invites" in the "Administrator's Toolbar" that you will see at the top of the page. Oh, and please tell Uncle Earl we said hello... and that he owes us five bucks.  

Have you considered hiring a private detective? They're not as expensive as you'd think, and they can snoop around the yards of your members and peek in windows and try to see who's checking out your sign up. But if you find that a lot of your members keep their shades closed... we do provide a STATS page that lets you see who has visited your sign up page. Well... at least as best as we can determine it. The stats page is most useful when we send individual email invites for you and can determine when they click to your sign up. There are still some cases where we just can't tell because of the way their browser or security software masks who they are. But in general, the stats page should be very helpful.  When your stats page says "UNKNOWN" it is because we just don't know exactly who that click was. 

To get to the STATS page, login to the site with the email and password that you created the sign up with. Then view your sign up.  At the top of the screen is an "Administrator's Toolbar" with a link to the stats. And while you're checking out your stats page... you'd better close your shades.

This is a great idea and one that several people have suggested.  We do have it on our development list, but it is not currently available.  For now, if you need multiple people to administer a sign up, you will have to share the username and password with each other.  

Alternately, if one person creates the sign up and you want someone else to manage it going forward... you can transfer the sign up from one account to another at any time.  Login to the site and go to the My Account page. Look for the "Transfer Sign Up" button to move the sign up to someone else's account.

One other little trick... sometimes a tech-savvy organization will create an email alias specifically for use with SignUpGenius. For example, a school might create the email address SignUps@MySchool.edu. They can then setup that email address to forward to multiple people and use it as the main address on their account. This way multiple people can get notifications about people signing up on their forms.

We'd like to say forever. But it's a little hard to predict how we're going to handle the upcoming global apocalypse when robots rebel and enslave the human race. World-ending-catastrophes aside, we don't currently delete your sign ups from your account. They will stay in there for you to use, duplicate, or revisit at any time in the future. If you don't see an older sign up in your account, be sure to click on the link on the My Account page for "older sign ups" as we do archive the older sign ups in order to make your My Account page easier to navigate. In addition, for security reasons, we have your sign up pages go dormant (hidden from public view) 30 days after the last date of your event. Older sign ups can be re-enabled at any time by adding a current date to the sign up. If we ever did change any of these policies because our management team was overtaken by a group of cyborgs, I'm sure they'd notify you by email.

I see - I bet you want to attach a 60-page rules & regulations document that each volunteer has to read and sign in blood, right? Sounds perfect! Unfortunately, we don't have that file attach function built in quite yet... but you can still make it work by linking to the file from your description area. Load your file to a web server or create it using a free web service like GoogleDocs. Then insert the link in the descriptive area of your sign up. Look for the little button that looks like a globe with chain links underneath it to create the link.

We understand. For some children's groups and religious organizations... advertising is not an option. We currently use an advertising system from Google that does not allow us to see the advertising beforehand. Most of the time, there is no problem and the advertisements are from large national corporations. But we have had a handful of times where an advertisement sneaks through and has been offensive to the group that was signing up. We can block those ads as soon as we find out about them.

We have very few problems with ads, but if advertising is a big concern, we do offer a No-Ads subscription service where you can remove the advertising for a small fee. Find the details here.

Sorry for any confusion. The PRIVATE GROUP setting restricts who can POST to your sign up, not who can VIEW it. Technically, anyone can view your sign up, although since our pages are unlisted on the web, it would be highly unlikely that someone would find it if they weren't sent an invite. If your information is extremely sensitive and you absolutely cannot have people viewing it... then you want to choose the PASSWORD PROTECTED sign up security level.

That said, if you are seeing an "UNKNOWN" in your user stats, that is a different issue and you have no need to worry. See the question below for an explanation.

Oh boy... you looked at your "view stats" page and saw the "UNKNOWN" listing... and now you're freaking out because you think you have some crazy chainsaw yielding sign up stalker. Well, no worries. The "UNKNOWN" listing you see in your sign up stats page is not a person... it is a category. Basically, anyone that we can't specifically identify gets put in there. However, it may in fact be people you know or in fact could even be yourself (a high probability!). Although we're pretty darn smart, we can only identify people in the following scenarios:

1) When any of your group members click directly from one of our own email invites (which contains info about who they are in the link).

2) When the user is logged into the site and views the sign up.

There are a number of scenarios where neither of these situations happen - like if a person bookmarks the sign up and then checks it later... or if you yourself go visit your sign up without being logged in (we do not send sign up creators user-specific email links since they often forward those emails)... or if someone clicks from an email that is not specifically from SignUpGenius. In any of those cases, we put those views in UNKNOWN. So rest assured - unless you've been sending email invites out to the local prison, you're probably pretty safe on the whole chainsaw thing.

We figure if we can clone a sheep these days, we certainly should be able to duplicate a sign up page. No problem. Login to your account, and locate the box titled, "Sign Ups I've Created." If you have created some sign ups, you will see a button at the top right corner of this box that reads, "Duplicate a sign up." Follow the directions to duplicate. The duplicate copy will NOT include any names in the sign up slots. When you return to your account page, you will see the duplicate sign up under "Sign Ups I've Created." See - I told you duplication wouldn't be too baaaaaad. Get it... sheep? Nevermind.

We knew you were going to ask that. Really, we did. Right now, this is not an option and there are some reasons we have it setup this way.

When we launched the site, we actually had a system that used common words for the sign up URLs. It eventually led to two issues. First, because our site got so big, all the common words were pretty much taken. And secondly, with so many similar URLs, it started to pose a privacy risk, because people could mistype a letter or guess the URL and reach other people's sign ups. So we decided to create the longer random URLS, which is similar to how many sites handle their custom links for security. If we can come up with a better solution in the future, we'll do that for sure.

In the meantime, you can consider using a URL shortening service. These are very common for people that use Twitter or Facebook where long URLS don't fit in the posts. For example, the site www.bit.ly will create a shortened URL to any link you want.

Finally, you may be interested to know that we have a "button builder" wizard which will create a button that you can put on your own website that will point to your sign up. Some organizations find this works well, because they can easily send people to their own website - which then has the link to all their different sign ups in one place. Thanks for your understanding!  

Hmmm... are you involved in some kind of covert operation involving renegade government agents and an genetically engineered hamster from Area 51? No? Oh.... you just want to protect the privacy of your users? Ok then. We offer a setting that hides the names of the people that sign up. After someone signs up, it will just say "Already Reserved" on the sign up slot instead of their name. Only the sign up creator (or CIA double-agents embedded in the top levels of our government) will be able to see the people's names and emails.

When you create your sign up, look for a checkbox that says "Allow people to see the names of others who have signed up" - it will be near the end of the sign up creation process in Tab 5. Uncheck it to enter our "top secret" mode.
 

That is so incredibly nice of you to think of us!! We're happy to provide this to you for free and we currently make our money from the advertising. If you'd like to thank us, we'd greatly appreciate you spreading the word to your friends via email, Facebook, twitter, phone, or even telegraph. And make sure you tell us your story on our testimonies page!