We will be happy to assist you with your specific sign up if you contact us directly using the Help menu at the top of the page.
3. Date & Time
Posted by Dan Rutledge
Posted by Betsy Lytle on Wed Jan 25, 2017 8:24 PM EST
We will be happy to assist you with your specific sign up if you contact us directly using the Help menu at the top of the page.
Posted by Jim Toth on Wed Jan 25, 2017 4:40 PM EST
I'm trying to set up 15 min time slots for people to meet with me. No matter how I try to schedule it wont work. This is not very intuitive and the videos are helpless. Please help
Posted by Betsy Lytle on Mon Dec 5, 2016 11:53 AM EST
Hi Amos Boosters,
Did you receive the email we sent in reply to yours? If not, you may want to check your spam or Promotions folders of your email account.
I can appreciate the desire to speak in person. Due to the large number of people we have visiting the site each month, the most efficient way to respond to all of our customers is via email by submitting request using the "Contact Support" form found under the 'Help' tab at the top of the page. We also offer chat support for Gold level Pro subscribers and chat and phone support for Platinum level subscribers.
Posted by Amos P. Godby Band Boosters on Fri Dec 2, 2016 9:04 AM EST
every time I add dates I keep getting an error message. Why don't you all have a phone number people can call you at
Posted by Betsy Lytle on Thu Sep 1, 2016 12:49 PM EST
After entering the dates/times for your events in Step 3, move to "Step 4 - Slots." On this screen, you can enter your slots or items/volunteers needed. You will assign each slot to show for "Selected Dates/Times."
On the next screen, you will see all of the dates/times listed in a yellow highlighted box. You can then check only the dates and times where you need this slot to be assigned.
If you need further assistance with your sign up, please contact us directly via the "Help" tab at the top of the page.
Posted by Jocelyn Oei on Thu Sep 1, 2016 12:37 PM EST
Hi, I'd like to set up a signup to reflect all of the class events for the school year, as opposed to separate signup lists for each event. Once created, I could simply refer to this master signup throughout the year in my emails to the class. However, each class event has it's own individual list of signup duties. If I choose a "Custom" format, how would you propose I go about it?
Posted by Betsy Lytle on Sat Jul 30, 2016 3:34 PM EST
The default time zone for the account is found by clicking 'Settings' on the left side of the account page. Next, choose the tab for 'Other.' When you update this setting, it will not update any existing sign ups already created on your account.
If you want to change the time zone for a specific sign up, login to your account and locate the sign up. Select the pencil icon to the right of the sign up and go to 'Step 3: Dates and Times.' Click the orange underlined option for the time zone or date format. The pop-up screen will display so that you can set the time zone and date for a specific sign up.
Posted by Chrissy Slack on Sat Jul 30, 2016 1:47 AM EST
When creating my event the time automatically is set to PDT time zone??? How can I change that to my correct town zone EST?? I can't find anywhere to change the time zone. Thank you
Posted by Amy Tidwell on Thu Apr 21, 2016 3:14 PM EST
If you have already generated dates and times using the time slot option at Step 3, it may be easier just to return to Step 3 and edit each entry individually. Or, you can use the global edit option to change all the "times" to the same time by clicking "Edit" and then "Edit Selected" at the top of the page. You will only choose "Yes" to update data for the time fields. You will leave the other "update data?" options as "No." If you need more detailed instructions, please contact our support team via the "Help" tab and we'll be happy to help!
Posted by Susan Branion on Thu Apr 21, 2016 1:35 PM EST
How do I change my type of event from Time Slots to Recurring after I saved the draft?
Posted by Betsy Lytle on Mon Feb 1, 2016 9:08 AM EST
We offer the ability to hide both past and future dates with SignUpGenius Pro features. You can learn more about the options available by going to this link: http://www.signupgenius.com/pro.
Otherwise, you will need to add the dates to your live sign up only when you are ready to have people sign up. If you need further assistance, please contact our support team via the "Help" tab and we'll be happy to assist you directly.
Posted by Karrie Eischens on Sun Jan 31, 2016 6:47 PM EST
I need to send a snack list out for 3 races. I have entered the dates. I noticed it sends all 3 dates at once. If I only want to send one date at a time, do I have to add only one date then go back in and add the next dates??? Please help.
Posted by Betsy Lytle on Mon Nov 23, 2015 9:59 AM EST
In order to keep our service free for the majority of our users, we offer phone support for Pro Platinum subscribers only. However, we will be happy to assist you through our email support system. Please contact our support team directly by clicking "Help" from the home page.
Posted by bernadette catrabone on Mon Nov 23, 2015 8:07 AM EST
hello...i need to collect both money and gifts as donations for one specific date and have to input how many girl size 2-4
then girl sized 6-8 etc.
same w/boys, 2-4
6-8 etc ....both genders up till 16!
my first time and i am LOST!!! HELP!!! can i get live assistance on the phone??
Posted by Amy Tidwell on Wed Aug 12, 2015 8:01 AM EST
There are a couple of different options that I can think of. I'm not sure if you want the hostess to choose the day of the week, or you are trying to have all those who will attend let you know which day works best for them. If you click "Help" and send an email directly to our support team we can communicate with you to get a few more details and point you in the right direction. Thanks so much!
Posted by Kim Barry on Wed Aug 5, 2015 2:57 PM EST
Is there a way to give a couple options for a date? We would like to set up a monthly mom's night gathering, where someone different would host at their home each month, but we would like to give them the option of choosing either Tuesday or Thursday, depending on their convenience. How do you do that?
Posted by Teresa Clark on Tue May 26, 2015 9:19 AM EST
On the date/time zone formatting option, you can choose the date format you want to use and the examples show the different ways that format can display (short, medium, long). However, at this time, there isn't an option to choose which version of the date format you want to use on your sign ups. I hope this helps to clarify the settings for your date format. If you have additional questions, please email the support team and someone there will be happy to assist further. Thanks!
Posted by Kerri Huff on Thu May 21, 2015 10:15 AM EST
How do you change the date format from mm/dd/yyyy to a longer format to show the day of the week, and the full date? Is that possible? I can't find it on the edits.
Posted by Amy Tidwell on Tue Apr 21, 2015 2:00 PM EST
Hi Round Hill PTA,
We have some great resources on the site to help you plan a festival. Here is one link that should be really useful:
Also, if you will click "Help" at the top of this page you can email our support team directly. Our support team can give you step by step instructions on how to create this type of sign up!
Posted by Round Hill PTA on Mon Apr 20, 2015 3:55 PM EST
Hi! I hope you can help. I'm not sure how to do what I want to do. I want to have each section have a different task and then each task have different time slots. We are doing a carnival and I want the first section to say, "cotton candy" and then list the the times I want for that task (for example 1-2pm, 2-3pm, etc.) Then I want to be able to choose how many people I will need for it (2 people each time slot). I have about 20 different booths, so I really don't want to list each booth and time as 1 slot, then do the same booth, next time slot, then the same booth, next time slot, etc. I would have over 100 entries! I need people to read through the list quickly to find what they are looking for. Any hints on how to do this?
Posted by Amy Tidwell on Mon Apr 6, 2015 4:51 PM EST
You can leave any of the time fields empty..so you can absolutely leave the "end time" empty. Hope you guys have a great reunion!
Posted by Kim Schur on Sun Apr 5, 2015 2:29 PM EST
We are organizing a family reunion pot luck. Do I have to list an end time? Everyone can stay as long as they'd like.
Posted by Amy Tidwell on Fri Mar 20, 2015 3:09 PM EST
Once you enter your date and time information at Step 3 you click "Add Dates" or "Continue" to go on to Step 4. You will create at least one slot to assign to the dates and times you entered at Step 3. For instance, if you are creating a Parent/Teacher Conference sign up you can create a slot called, "Conference" with a # wanted of 1 and assign that to all dates/times on the sign up. This will allow for one conference for each date/time entered. If you need further assistance, please click the "Help" tab and send our support team an email directly. We'll be happy to assist you!
Posted by Nicolas Williams on Thu Mar 19, 2015 3:25 PM EST
I have entered the information in the date and time section however the page wont allow me to continue. All of the fields appear to be complete.
Posted by Teresa Clark on Sun Mar 8, 2015 8:49 PM EST
In order to complete your sign up, you must enter at least one slot entry on Step 4 so that those who would sign up for your event has an option to choose when signing up. The slot can be as simple as 'Tutoring Session' or other suitable text. When the group member chooses an option, they will enter their name to select that date/time/slot entry. I hope this will be helpful for you as you complete the sign up. If you have any other questions, our support team will be happy to assist further.
Posted by Tim Beall on Thu Mar 5, 2015 12:49 PM EST
Hello: I need to create a signup where people only choose to sign up for an after school tutoring session. I only need people to be able to choose which date they want and that's it! I don't need extra slots, choices, multiple times, etc. I tried to just skip the "slot" signup but it wouldn't let me past without that. Is there a way to create it this simply?
Posted by Teresa Clark on Sun Feb 22, 2015 8:37 PM EST
Hi Meghan! I would love to help you create your concession stand sign up. Based on what you have described, I'm not sure the tabbing option would meet your needs the most efficiently. If you can email the support team, we can find out more information about your events to see how tabbing could benefit the group or offer other suggestions to help you get everything set up in the best way possible. We look forward to hearing from you via the support desk at: http://www.signupgenius.com/help
Posted by Meghan D on Sun Feb 22, 2015 10:59 AM EST
I'm looking at using this site to organize concession stand volunteer signups for our softball program but I'm needing to assign specific time slots to coaches. I watched the "tabbing" video and think I can create a different tab for each coach, then add their assigned times. But if I understood it right, each tab is assigned a unique url. Does this mean I would have to give different URLs to each coach for passing on to parents? We have such a large program so I intended on skipping the emails and just passing out flyers with the URL to coaches to give out and posting it on the programs website. But if there is more than one URL, it may be too confusing. I want just one URL so that it's all the same for everyone. Then they can log on, find their coach's tab, and see assigned/available time slots. Can it be that simple?
Posted by Teresa Clark on Tue Jan 13, 2015 9:17 AM EST
We do currently offer the ability to hide both past and future dates with SignUpGenius Pro. You can learn more about it by clicking on the link below:
If you are not at the point where you want to make the transition to a Pro account yet, you can manually delete your past dates. I would recommend that you create a custom report and save a copy of the Excel spreadsheet to have a record of those who signed up *before* you delete those dates so that you will have some record of user data for past dates. That data will not be saved on your sign up or in future custom reports.
To delete past dates:
1. Go to SignUpGenius.com, and log into your account. Click "Custom Reports" on the right side of the screen. Create your report and export to Excel.
2. Return to your account page. Click "Edit" underneath your sign up, and go to Step 3: Dates & Times. Delete the past dates from your sign up. This will remove the names as well as the dates from the sign up permanently.
Please contact our support team at firstname.lastname@example.org, if we can assist further
Posted by Table Ladies on Mon Jan 12, 2015 8:57 PM EST
I have created a Tee Time sign up sheet for our Golf Club. The golf dates are every Friday. I put a month of Tee times up and noticed that as the first week passed, the sign up info for the past Friday still showed. Is there a way to make it automatically disappear when the date has gone by? Or do I have to go in and delete the past date each week.
Posted by Amy Tidwell on Sat Dec 6, 2014 8:08 AM EST
When entering the dates and times you need to click the calendar icon and select the date that way...or enter it in this format MM/DD/YY. If you have any further questions, please contact our support team directly by clicking "Help" at the top of the page so that we can assist you directly. Thanks!
Posted by Dawn Verkaik on Fri Dec 5, 2014 8:01 PM EST
I am trying to create a sign-up for meals to be brought to basketball games. I have chosen the Custom option and have filled in all the dates & times for the games, but it tells me my dates are invalid???
Posted by Amy Tidwell on Mon Nov 10, 2014 8:36 AM EST
When you are creating your sign up, at Step 3 (Dates & Times) you can choose the one-time option and enter the start date for the event, leaving the end time empty. This way, email reminders for the event will go out before the start date, and will include the details of when the event begins. To indicate that the event will last all weekend, or overnight, you can go back to Step 1 and enter details in the text box. Be sure and click "Continue" at the bottom of Step 1 to save changes. If you have further questions, please contact our support team by clicking "Help" and we'll be happy to assist you further.
Posted by Dev Clifford on Thu Nov 6, 2014 9:18 AM EST
How do you create a multi-day event? For example, a trip that begins on one day, and ends on another? I have tried each of the options, tried "tricking" the program with an end time prior to the start time, etc., and none of them allows this in a way that makes any sense.
Posted by Amy Tidwell on Thu Oct 30, 2014 7:56 PM EST
It sounds like you entered your dates again as slots at Step 4. If you just enter one slot and call it "Volunteer" for example you can assign that one slot to all the dates and times that you entered at Step 3, and one slot will show on the sign up. I hope this helps. Please contact our support team directly by clicking "Help" from the home page if you need more detailed instructions so that we can accurately assist you with your sign up. Thanks!
Posted by Teresa Clark on Wed Oct 29, 2014 4:33 PM EST
Thanks for writing in. Because we have many thousands of sign ups on our site at any given time, we are only able to locate individual sign ups if you have the following:
1. The email address of the sign up creator. If you have that email, you can go to SignUpGenius.com and click "Find a Sign Up" in the top right corner of the page. Enter the creator's email. It will then pull up all of the links to active sign ups that person has created.
2. An email invite to the sign up. If you received an email invite to the sign up, you will see the link to the sign up in the email. Follow that link to the sign up.
In addition, if you have received an email invite to a sign up and have an account with us, you can go to SignUpGenius.com and log into your account to view the sign ups you've been invited to.
If you do not have the sign up creator's email or an email invite, you can contact the sign up creator, school, or organization to request the link. If I can answer any other questions, please email our support team and someone from that team will be happy to help!
Posted by Grace Dulaney on Wed Oct 29, 2014 4:29 PM EST
I am just doing this for the first time. I have two dates with 6 or 8 time slots in each and need the ability for 5 people to sign up for each one. When I launched it the dates come up on left column and then under slots it shows ALL the dates and times again. not sure what Im doing wrong!
Posted by Nancy Poulin on Mon Oct 27, 2014 10:15 PM EST
Where do I see things to volunteer for? Adopt A Pet.....Fenton, Mi
Posted by Amy Tidwell on Tue Oct 14, 2014 2:11 PM EST
Anytime you begin working on a sign up, the "draft" will be saved on your account page and you can come back to it anytime. Whenever you click "Continue" or "Update" to move from one step to the next, the sign up will be saved to that point. To locate the draft, first log in to SignUpGenius.com with your email and password.
Scroll all the way down to the end of the page where you can view the area of your account that displays the "Sign Ups I've Created." Any published sign ups will be visible with the theme you selected and the options to view, edit and delete the sign up.
Any sign ups that have not been published will be visible by a green square and an orange banner reading: "Not Published." With these sign ups, you can select "Edit" and pick up where you left off in creating the sign up.
Posted by Jeanne Sause on Mon Oct 13, 2014 3:02 PM EST
I need to step away from this sign up and will not get back to it for a few hours. How do I save my creation?
Posted by Amy Tidwell on Mon Sep 22, 2014 10:15 PM EST
Louise, You can edit your sign up at any time. You can add dates/times at Step 3 and then you will need to go to Step 4 and make sure you have slots assigned to the dates and times you entered so they show on the sign up. If you need further assistance, please contact our support team via the help tab and we'll be happy to assist you directly.
Posted by E. Louise Tolton on Sun Sep 21, 2014 11:58 AM EST
I need to add dates and times to my already made up SignUpGenious. Can I do that without having to start over??
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