Quick Tips to Get Started with SignUpGenius Tickets

Selling tickets for your event just got easier! Whether you’re organizing a school play, a fundraiser, or a community event, SignUpGenius Tickets helps you streamline the entire process — from setup to sales.

If it’s your first time setting up your account for ticket sales, here are a few important steps to know before launching your event. Below, we’ll walk through some common setup questions to make sure your event is ready to go live and start collecting payments.

1. Add your organization’s logo

Adding your logo is a great way to personalize your event page and build trust with buyers. You’ll find this option on the Settings page after selecting or creating your organization.

Right now, the system requires an image URL rather than a file upload. That means you'll need to upload your logo to a cloud storage platform like Google Drive, OneDrive, or WordPress, then paste the image’s public URL into the logo field.

It’s a small extra step, but it helps ensure your event branding stays consistent. If you’d rather skip this for now, you can always come back and add your logo later.

2. Move your event from Draft to Active

In order for your tickets to be available for purchase, your event must be set to Active. If you’re having trouble switching it from Draft, the issue is often tied to Stripe — the secure payment platform we use to process transactions.

Here’s what to do:

• Log in to your Stripe Dashboard
  
• Look for any alerts or action items at the top of the page
  
• Complete any verification steps Stripe requires (like confirming your business details or identity)

Even if your account appears to be working, unresolved items can eventually block transactions or delay payouts. Taking a moment to address them now will keep everything running smoothly when sales open.

3. Complete your Stripe account setup

Each ticketed event on SignUpGenius is connected to the organizer’s own Stripe account. That means the funds from your ticket sales go directly to you — and you maintain full control over your revenue!

If you haven’t used Stripe before, you’ll be prompted to create an account during the ticketing setup process. Stripe may ask for business information, banking details, or identity verification. These steps are part of their security process and are standard for any platform handling payments.

Once your Stripe account is fully verified, you’ll be ready to activate your event and begin selling tickets.

You’re ready to launch!

With your logo in place, your Stripe account connected, and your event set to Active, you’re all set to start sharing your ticket link. From there, you can track sales, manage attendees, and focus on making your event a success.

Need more help? Our SignUpGenius Tickets guide covers everything from setting price tiers to accessing real time reports.

Ready to create your first ticketed event?