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Theatre Calgary strives to exemplify the highest level of customer service to each patron that comes through their doors. In order to do so, a strong volunteer base is a necessity.
Located in Alberta, Canada, Theatre Calgary puts on six plays and hosts over 100,000 attendees throughout the course of the year, with the goal of showcasing themselves as southern Alberta's foremost professional nonprofit theatre.
Theatre Calgary currently has 433 registered volunteers that come at least once during a production run — which means there is a lot of organizing to do.
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"SignUpGenius has greatly improved our communication with our volunteers," Front of House Manager Lee Booth says. "Our volunteers know exactly what they are seeing before they arrive because it is on the invite."
When the responsibility fell on Booth to coordinate volunteers, Theatre Calgary decided to purchase the SignUpGenius Gold Plan. Little did they know it would be a wise investment.
"Since switching to SignUpGenius I have not had the need to hire a volunteer coordinator!" Booth says. "SignUpGenius has saved the Theatre a considerable amount of money that can be used in other areas."
Among the numerous features that sign ups offer, Booth says that sending invites, tracking volunteer hours and making real-time changes are a few favorites.
"What has really been beneficial to me is the volunteer tracking hours," Booth says. "Before this, it was always a guess, but now with the system doing the tracking, I have accurate data. This is easily shared with all the office staff so that everyone has an idea about how many hours our dedicated volunteers give us."
SignUpGenius is happy to support Theatre Calgary in organizing top-notch productions and providing quality customer service.
