A good website is a bit like an iceberg. 90% of the structure is "under the water" where you don't see it. We've been going deep lately... working on the kind of enhancements that you may not notice... but that make a significant difference.
This week we rolled out a major overhaul of the email system for sign up invitations and bulk emails. It functions nearly the same - but performance and scalability has been greatly enhanced. If you've ever created a very large sign up at our site (with hundreds or thousands of people) then you know that in the past adding large groups of emails into our system took quite a bit of time. We even had to request in the past that users with thousands of emails enter their emails in batches to help with performance and avoid timeout errors. Sending a bulk email to a group of thousands also took a great deal of patience.
Say goodbye to delay. The new system is setup so that very large groups of emails can be added to our site instantly. Bulk emails sent to huge groups are carefully cued and the sending is spaced out to provide maximum performance. As the sign up creator, you will receive a confirmation email once all your emails are sent to your group! In addition, we've added a number of safety features in place to make sure that your users don't ever receive duplicate emails from an accidental re-submission of the page.
Bottom line - if you work with a church, school, sports league, or organization with thousands of users... our system is now even better able to help you organize your events!
Posted by Dan Rutledge
Posted by Dan Rutledge on Mon Mar 14, 2011 4:34 PM EST
Hi Fredericka. You'll want to contact us using the "help" link at the top right of this page and we can support you directly regarding a specific sign up. We have thousands of sign ups going on simultaneously, so you'll need to provide some very specific information on the address of the sign up and the details on what you are referring to. Once we receive that through our email support form, we'll be happy to respond to you directly.
Posted by Fredericka Burrows on Mon Mar 14, 2011 4:20 PM EST
When the site was redone it appears I have missing hours for volunteer hours that were not signup genius invites (field trip and purchased items for classroom) I also noticed on the valentines day volunteer that we were asked to be there at 12:30 (and we were) not 12:45. Can this be corrected?
Posted by Dan Rutledge on Mon Mar 7, 2011 8:36 AM EST
Wow... thanks Gina! We've been able to grow incredibly over the last year based on the help of fantastic users just like yourself. That's the best thing you could do for us. Thanks for spreading the word and we are continuing to work to make this system more and more useful for you and your organization!
Posted by Stonecroft Webmaster on Sun Mar 6, 2011 9:42 AM EST
Hi Dan, I run a community website for our homeowners association and have been using SignUp Genius for over a year now. We use your website for a variety of our community activities – golf leagues, bridge, luncheon outings, etc. Our residents and I absolutely love the simplicity and convenience of it.
I was reading some of your blogs today and this tweeked my awareness of how I might help you, since you’ve helped us so much. So as a result, I posted a recommendation on our community website to let our residents know that they can use SignUp Genius in other organizations they participate in, and also to recommend it to their family and friends.
Thank you so much for such a great site and for sharing it with others.
Posted by Dan Rutledge on Tue Mar 1, 2011 5:11 PM EST
Hi Brenda. Thanks for writing. The intention with our system design was that each user would control their own account name. But in a situation where you are managing the entire sign up and putting people's names in, that can cause an inability to adjust their name after the fact. We're working on a way to adjust that. In the meantime, email us using the "HELP" link at the top right of this page with the emails/names that you need adjusted and we can help get that resolved.
Posted by Brenda Huther on Mon Feb 28, 2011 8:21 PM EST
Thanks for a great site! I have been using it for the last couple of months for scheduling all our servers from acolytes to ushers for our church services.
I have run into a little snag...probably because I jumped right in before reading too much. :) I have many families/couples who use one email address. When I signed up the first person for a job, that person became the default name for all future sign-ups. So now it is all a bit confusing. Is there a way I can fix this? If I had known, I would have only put the last name for the title and then put the first name(s) in the help/comment section.
I really appreciate any help you can give me. I look forward to using this site for many activities for my church, school, and family!
Posted by Dan Rutledge on Tue Feb 22, 2011 12:45 PM EST
Hi Deborah. The upgrade didn't impact that part, but I'll follow up with you by email to check out those users.
Posted by Debbie Dawson on Tue Feb 22, 2011 10:53 AM EST
Your site has greatly helped us with the organization of some major charity events. Thanks!
One question: Did the recent upgrade by any chance prevent existing members of a signup from editing or deleting things they have signed up? I am the administrator and I can still edit things as an administrator, but starting last week users lost the ability to edit. They can only sign up for new items. It is like there has been a cutoff time for editing. Thought I'd ask.
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