Temple Beth-El

HHD 2019 Volunteers

High Holy Days 5780/2019 Volunteer Information

Each person at Temple Beth-El has a unique way to connect with others. During this High Holy Day season we have identified the most important areas where the Temple Beth-El community can welcome warmly, support efficiently and keep safe those that will be coming through our doors. This time of year we have guests who may enter for the first time, for the first time in a long time or may be regular Temple goers. As part of the TBE HHD Volunteer Team, you will be responsible for intentionally creating an inviting, safe and welcoming atmosphere to each person you come in contact with. And in order to do that, we have a few requirements to be a part of this incredible team: 

Minimum Requirements for EVERY Volunteer: 

  • Be willing to go through our “Active Shooter” & “Recognizing and Dealing with Suspicious People” Trainings  (Trainings will be digital and able to be completed at your convenience with a deadline date. They will be sent at a later date.)

  • Be available for the full length of your shift from check-in time to last time listed to serve

  • You must wear a lanyard at all times while serving 

  • Follow all necessary actions as described and as instructed by Team Leaders & Staff

  • Friendly and speak-first-to-guests personality

 

If you are able to commit to these requirements, we would welcome you to join our amazing High Holy Days Volunteer Team! 

 

Greeter Team

(Attendees or members are eligible to serve)

You are the first impression those attending will have of Temple Beth-El. This team welcomes by SPEAKING FIRST to those attending services/events with warm, inviting, friendly smiles from the street to the seats! You should strive to be approachable but not too chatty to keep the other guests welcomed as they enter. If serving outside, you will direct people to enter through our one main entrance (head towards main building entrance). If serving inside, be prepared to walk a little way rather than point if someone needs assistance finding the restroom, KidsZone, etc. to ensure they find the location clearly. Please check-in and be in position according to the times specified for your role.  

 

MOST IMPORTANT THINGS: 

  • Be welcoming and vigilant and unafraid to engage with members and guests (speak first!). Within the first 7 minutes people will decide if they will want to come back…first impressions are a big deal! 

Welcome everyone! Here are a few ideas: 

  • Welcome to Temple Beth-El! 
  • Thank you for coming! Enjoy services! 

  • Introduce yourself as you say “We are so glad you joined us today/tonight!” and feel free to ask for their name. (Then try to remember it and use it when you see them leaving services!)

  • A few things to NOT to say: (while still being observant)  

    • Why are YOU here?

    • You must be new. 

    • You don’t belong here. 

  • A lanyard must be worn at all times as you serve (it is a signal to everyone else you are there to serve)! 

  • When you arrive, you will need to check-in with your Service Team Leader for any last-minute changes. 

  • If someone you know desires to have a full conversation with you while you are serving, kindly let them know that you are only able to give them 10% of your attention as you welcome other guests but would love to meet up after services so that you can give them your full attention. We do not want to miss another guest who may be entering because we are distracted. 

  • Please ensure your cell phone is off or on silent and is not being used while serving. 

  • When greeting outside, welcome those with enthusiasm as they are approaching. Remind them to have their electronic or paper tickets ready for the Ticket Takers and direct them into the TBE Office for Onsite Registration if they do not have a ticket.   

  • If you are greeting inside, be sure to take notice of those who may look a little lost and ask if they need assistance. Acknowledge those who look lost or out of place so they know we are aware they are there and are available to assist.



Community Guard

(Only members are eligible to serve in this role)

This team’s primary responsibility is to keep the congregation safe during services by being vigilant for any large bags, suspicious behavior and anyone or anything out of place. These individuals will be intentionally assigned stations in the Sanctuary they will need to oversee during services. In addition to communicating through earpieces and hand signals with the Community Guard Leader and armed guard present, they will be responsible for assisting attendees if needed to their seats, seating latecomers, assisting those with special needs (hearing impaired, visually impaired, etc.) and also be responsible for filling in open seats from the front center to the outside and back areas as quickly as possible. At a certain point during service you will also be required to do a headcount of your assigned section and report it to the Community Guard Leader.  Community Guards will be stationed in certain areas in the Sanctuary and must remain “active” during the entire service. Each Community Guard will have a reserved seat on an outside aisle in their assigned section and they must remain “active” during the entire service, being vigilant and ready to assist anyone walking in late or needing help during services.

 

MOST IMPORTANT THINGS: 

  • NOTE: This is NOT an usher role. The usher role has been eliminated as it was previously known and the responsibilities have been revised under this position of Community Guard. 

  • Wear your earpiece & remain in your section at all times. 

  • Be approachable, vigilant and capable of assisting in an emergency at all times. 

  • When you arrive, you will need to check-in with your Service Team Leader for any last-minute changes. 

  • Wear your lanyard while serving. 

  • Please ensure your cell phone is off or on silent and is not being used while serving. 

  • Prep the room before and after services – make sure the rows are clean and clear

  • Receive those coming in with a smile and a welcoming attitude all the while remaining vigilant with new faces and items they may be carrying. Ask if they need assistance finding a seat. 

  • Make sure the room is distraction free and that you are not one of the distractions. You are our first line of help to those present and are the first-line security if a situation arises.

  • Additional details on your responsibilites will be provided at a later time.

 

Ticketing Team

(Attendees or members are eligible to serve)

These individuals are responsible for ensuring the safety of everyone inside all services & events during the High Holy Days by ensuring each person entering the building has a ticket. Tickets are complimentary but required for EACH service. Using an iPad or their personal smartphone, this team will scan each person’s ticket as they enter or direct those who have not registered or forgot their tickets to the Will Call/Onsite Registration locations. While always remaining friendly in demeanor, these individuals should be comfortable with operating technology quickly, potentially troubleshooting “off the cuff” and confident in the process under what can be at times a high-pressure situation. At least one ticketer should remain in place at least 1 hour into the service to ensure those entering late are accounted for or directed to the Will Call/Onsite Registration location. Ticketers will not need to return to their positions after service has been released. 

 

MOST IMPORTANT THINGS: 

  • Be welcoming, vigilant and unafraid to engage with members and guests (speak first!). 

  • Understand that SAFETY is first priority and that no one is allowed in the facility without a ticket.  

  • A lanyard will need to be worn at all times as you serve. 

  • When you arrive, you will need to check-in with your Service Team Leader for any last-minute changes. 

  • Keep the line moving! 

  • Make sure your smart phone is completely charged before you arrive to serve. Bring a backup charger just in case! 

  • There will only be one entrance for all services & events during High Holy Days. As people approach, welcome them then ask for their eTicket (on their smart phone) or their paper ticket. If they do not have one or the other, kindly direct them to Will Call/Registration. Remember there needs to be one ticket PER PERSON, PER SERVICE.

  • Do not allow anyone without a ticket to enter through the main entrances but rather direct them to Will Call/Registration. 

  • Please ensure your cell phone is on silent while serving. 

  • Do not leave the post alone for any reason during the time you are scheduled to serve. 

  • Once the service begins, you will stay in position for the majority of that service. Please do not plan on attending the same service you will be serving. 


 

Will Call/Registration Team

(Attendees or members are eligible to serve)

Will Call/Onsite Registration Team: This team will be responsible for registering anyone who did not 

pre-register for High Holy Days, or did pre-register but did not bring their ticket with them to the service. These individuals must be comfortable typing and operating technology (either an iPad, laptop or desk computer), be friendly in demeanor as the person waits to check in all the while helping the guest understand we are thankful to have them attending. In the event that technology is slow or not working for some reason, there will be a paper registration form that will need to be completed per person for that service with pertinent information. Once the Registration Team member ensures we have all the required information, direct them into service. This area will remain open throughout the entire service and we will attempt to have an avenue for Livestreaming services once they begin.  

 

MOST IMPORTANT THINGS: 

  • Welcome everyone with a smile and an approachable demeanor…whether you know them or not!

  • A lanyard will need to be worn at all times as you serve. 

  • When you arrive, you will need to check-in with your Service Team Leader for any last-minute changes. 

  • Ask if they have already reserved tickets for THAT particular service or if they need to register. 

  • If they already registered for tickets for that service, you will find their name on a printed roster. You will need to check them off the list so they can be checked-in manually by you once service begins. 

  • You may be asked if you can get tickets for another service at which time you will need to register each person and send their tickets to an email they can access. Remember tickets are complimentary but required for each person, per service. 

  • Please ensure your cell phone is off or on silent while serving. 

  • Do not leave the post alone for any reason during the time you are scheduled to serve. 

  • Once the service begins, you will stay in position for the entire service. 


Please review the available slots below and click on the button to sign up. You may sign up for more than one role on different days. If you have any questions, please contact [email protected] and [email protected] for more information. 

 

Thank you for your willingness to serve!

Created by:   Kate Dalley
 
Already signed up? You can change your sign up.

Date (mm/dd/yyyy) Location Time (EDT) Available Slot
09/29/2019 (Sun.) EREV ROSH HASHANAH  6:30pm - 9:10pm  

ERH Greeter (7)

6:45pm to 7:45pm; 8:50pm to 9:10pm

 
5 of 7 slots filled
Stefani Margolis
Abby Sterensis
Judith Ciurczak
Helen Levine
Bonnie Traiman

ERH Community Guard (6)

Temple Beth-El Members only. 6:30PM - 9PM

 
3 of 6 slots filled
Marjorie Friedman
Steve Traiman
Todd Haskel

ERH Ticket Taker (4)

6:30pm to 8:30pm

 
1 of 4 slots filled
Ken Sussman

ERH Onsite Registration - Will Call (4)

6:30pm to 8:30pm

 
2 of 4 slots filled
Kate Dalley
Adam Orenstein
09/30/2019 (Mon.) ROSH HASHANAH DAY 1  8:45am - 1:00pm  

RHD1 Greeter (7)

9am to 10:15am and 12:20pm to 12:40pm

 
4 of 7 slots filled
Abby Sterensis
Shep Massar
Prefer morning
Paula Haemmerle
Prefer morning
Bonnie Traiman

RHD1 Community Guard (6)

9am to 12:30pm, Temple Beth-El Members Only

 
All slots filled
Chana Pascual
Marjorie Friedman
Dean Gottesman
Steve Traiman
Marianne Edmonds
Todd Haskel

RHD1 Family Service Community Guard

9:15am to 11:15am, Temple Beth-El Members Only

 

RHD1 Ticket Taker (4)

8:45am to 12pm

 
3 of 4 slots filled
Ken Sussman
Michael Friedman
Evan Wolf

RHD1 Onsite Registration - Will Call (4)

9am to 10:45am

 
2 of 4 slots filled
Brooke Wolf
Laurie Shore
10/01/2019 (Tue.) ROSH HASHANAH DAY 2  9:15am - 12:00pm  

RHD2 Greeter (2)

9:30am to 10:15am and 11:45am to 12pm

 
All slots filled
Robin Warren
Rebecca Barancik

RHD2 Community Guard (4)

9:15am to 12pm, Temple Beth-El Members Only

 
2 of 4 slots filled
Chana Pascual
Todd Haskel

RHD2 Ticket Taker (2)

9:15am to 11am

 
All slots filled
Evan Wolf
Michael Friedman

RHD2 Onsite Registration - Will Call (2)

9:15am to 11:30am

 
1 of 2 slots filled
Brooke Wolf
10/08/2019 (Tue.) KOL NIDRE  6:30pm - 9:30pm  

KN Community Guard (6)

6:30pm to 9pm; Temple Beth-El Members Only

 

KN Greeter (7)

6:45pm to 7:45pm; 8:50pm to 9:10pm

 
All slots filled
Abby Sterensis
Alison Solomon
Helen Levine
Gypsy Sklar Cardozo
Eleanor Whiteside
Rebecca Barancik (2)
Rebecca and Dahlia B.

KN Onsite Registration - Will Call (4)

6:30pm to 8:30pm

 
1 of 4 slots filled
Brooke Wolf

KN Ticket Taker (4)

6:30pm to 8:30pm

 
2 of 4 slots filled
Ken Sussman
Evan Wolf
10/09/2019 (Wed.) YOM KIPPUR MORNING & YIZKOR  8:45am - 1:00pm  

YK AM Greeter (7)

9am to 10:15am; 11:45am to 12:15pm; 12:45pm to 1:15pm

 
4 of 7 slots filled
Stefani Margolis
Abby Sterensis
Ken Sussman
Alysia Siegel

YK AM Family Service Greeter

9am to 10:15am

 

YK AM Community Guard (6)

8:45am to 1pm, Temple Beth-El Members Only

 
1 of 6 slots filled
Todd Haskel

YK AM Family Service Community Guard

8:45am to 10:45pm, Temple Beth-El Members Only

 

YK AM Ticket Taker (4)

8:45am to 12:45pm

 
3 of 4 slots filled
Evan Wolf
Adam Orenstein
Michael Friedman

YK AM Onsite Registration - Will Call (4)

8:45am to 1:15am

 
3 of 4 slots filled
Brooke Wolf
Laurie Shore
Marianne Edmonds
YOM KIPPUR SOCIAL JUSTICE FORUM & FAMILY SERVICE  12:45pm - 4:30pm  

YK SJF Greeter (6)

1pm to 2pm; 3:15 to 3:45pm

 
3 of 6 slots filled
Abby Sterensis
Marjorie Friedman
Eleanor Whiteside

YK SJF Community Guard (2)

12:45pm to 4:30pm, Temple Beth-El Members Only

 
1 of 2 slots filled
Todd Haskel

YK AFT Family Service Community Guard (3)

3pm to 4:30pm, Temple Beth-El Members Only

 

YK SJF Ticket Taker (3)

1pm to 4:15pm

 

YK SJF Onsite Registration - Will Call (2)

12:45pm to 4:30pm

 
YK AFTERNOON/NEILAH & BREAK THE FAST  3:45pm - 7:15pm  

YK AFT Greeter (5)

4pm to 4:45pm; 6:45pm to 7:15pm

 

YK AFT Community Guard (6)

4pm to 7pm, Temple Beth-El Members Only

 
1 of 6 slots filled
Todd Haskel

YK AFT Ticket Taker (4)

4:15pm to 5pm; 6:45pm to 7:15pm

 

YK AFT Onsite Registration - Will Call (4)

4:30pm to 7:15pm

 
10/20/2019 (Sun.) TAPAS & TORAH: A SIMCHAT TORAH CULINARY TOUR  3:15pm - 7:00pm  

Simchat Torah Greeter (4)

3:30pm to 4:30pm

 
1 of 4 slots filled
Abby Sterensis

Simchat Torah Community Guard (2)

3:30pm to 5:30pm, Temple Beth-El Members Only

 

Simchat Torah Check-In Desk (3)

3:30pm to 4:30pm

 

Simchat Torah Set-up and Strike down (4)

1pm to 4pm; 7pm to 9pm

 


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