Pitt Community College Law Enforcement Training Division

ONLINE 2018 Communication Center Trainer

 

 

Lesson Purpose: This lesson plan will provide the student with effective methods of training the adult learner in a high-stress environment and examine liability as it relates to the duties of the telecommunicator.

Training Objectives: At the end of this block of instruction, the participant will be able to achieve the following objectives in accordance with the information presented during the instructional period:

1. Identify key principles of training the adult learner and describe effective methods of motivating trainees.

2. Examine methods of training individuals in a high-stress environment.

3. Demonstrate the importance of evaluation and documentation as it applies to the duties of the telecommunicator. 

4. Examine liability concerns which may be encountered in the communications center. 

Hours/Credits: Four (4)

 


Students will need to create a Moodle account at http://cecourses.pittcc.edu/

Requested courses will be added to the student's Moodle account within 2-3 business days.

New Pitt Community College students will need to complete the student data form provided below and submit to our training division; [email protected] or fax to 252-321-4549.

 

Related files:

Created by:   Pitt Community College Law Enforcement Training Division
 
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