Pitt Community College Law Enforcement Training Division

4/24/2019 - Crisis Intervention Team for TELECOMMUNICATORS

CIT for Telecommunicators is a 16-hour course (two 8 hour days, 8am-5pm) designed to train dispatch in assisting police/first responders by providing appropriate information on calls that may involve individuals with a mental health, substance use, and/or individuals with intellectual/developmental disabilities. The telecommunicator will learn skills to help identify the possible mental health crisis and how to communicate and de-escalate the individual until police/first responders have arrived on scene. The class will also focus heavily on skills such as tone, empathy, clarifying statements, and active listening. The telecommunicator will also be informed on local mental health resources to assist individuals when seeking help in the community.


The CIT Program is a community-based collaborative between individuals in recovery, families, the behavioral health system, law enforcement agencies, mental health providers, NAMI (National Alliance on Mental Illness), consumer advocacy organizations, the community college and the medical community.

All attendees who complete the training receive a certificate of completion and a CIT pin.

Date: 04/24/2019 (Wed.)

Time: 8:00am - 5:00pm EST

Location: PCC Law Enforcement Training Center, 2096 Central Park Drive, Winterville, NC 28590

Created by:   Pitt Community College Law Enforcement Training Division

Available Seats

April 24-25, 2019 (20)


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