Pitt Community College Law Enforcement Training Division

ONLINE 2018 Communication Skills With Persons in Crisis – De-escalation Techniques



Lesson Purpose: During this course, we will discuss communication skills and our ability in “gaining compliance without force” (de-escalation) when it is reasonably possible.  This training is a continuation of the 2017 Improving Decision-Making Skills materials.  Additionally, the lesson plan may incorporate some basic physical tactics involved – officer’s approach to the situation, options related to cover/concealment, and “de-escalation from a position of strength.”  Resources available when dealing with the mentally ill will also be discussed.


Training Objectives: At the end of this block of instruction, the participant will be able to achieve the following objectives in accordance with the information presented during the instructional period:

          1. Define de-escalation.

          2. List and discuss key inter-related de-escalation components..

          3. Identify techniques that improve an officer’s ability to de-escalate themselves and fellow officers..

          4. Identify techniques that improve an officer’s ability to de-escalate situations.

         5. Review resources available for those potentially in need of emotional or mental health assistance


*This course has been approved by North Carolina Sheriff's Standards Commission for detention officer and telecommunicator in-service topic of choice.*

Hours/Credits: Four (4)


Students will need to create a Moodle account at http://cecourses.pittcc.edu/

Requested courses will be added to the student's Moodle account within 2-3 business days.

New Pitt Community College students will need to complete the student data form provided below and submit to our training division; [email protected] or fax to 252-321-4549.


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Created by:   Pitt Community College Law Enforcement Training Division
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