The Genius Blog

Delivering Customer Service WOW.

Posted by: Dan Rutledge on 07/29/2011 04:45 PM EDT

SignUpGenius is proud to announce the release of our brand new HELP CENTER for customer support! If you've ever contacted us with a question, you know that we are fanatical about providing fast and comprehensive help to our members! With our new HELP CENTER, we are expanding our capability to provide the customer service "wow factor" to our ever-increasing member base.

Here's what's new:

SEARCHABLE KNOWLEDGE BASE: Our extensive collection of FAQs is now searchable so you can find your answer faster.

USER HELP FORUMS: Our new public forums provide a way for users to post questions and find answers from other people dealing with the same issue. 

MULTI-CHANNEL SUPPORT:  If you can't find the answer via our online Q&A, contact us in whatever way is easiest. Post a question to our Facebook page, send us a note on Twitter, or send an email to us on our support page. Any of those methods will open a support ticket for you!

MULTI-TIER SUPPORT: In preparation for the busy fall season, we've expanded our staff so we can provide even better service to our growing membership.

We're excited about this upgrade and want to continue to provide unrivaled user support to make your experience as easy as possible. Check out our help center today and let us know what you think!


Posted by john sia on Saturday, July 30, 2011 11:08 AM EDT
I always feel forums are the best way to get multiple solutions for your problem. Many people can share their past experiences with the same problem offering a good range of alternate solutions. Looking forward for your wow customer service
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